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Legends Global · 3 days ago

Public Safety Manager

Columbus, OH

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Legends Global is the premier partner to the world's greatest live events, venues, and brands. The Public Safety Manager is responsible for managing all aspects of safety and security for the Greater Columbus Convention Center, ensuring the physical safety and security of the public, guests, visitors, employees, and assets.

HospitalityMarketingSports

Responsibilities

Develops and maintains departmental policies, programs and standard operating procedures to protect and minimize Greater Columbus Convention Center/Legends Global liability exposures and losses and implements improvements/changes as needed

Oversees all security and safety activities to ensure the highest possible level of security, safety and comfort to all patrons and employees of Greater Columbus Convention Center/Legends Global

Exemplifies a customer service philosophy and public relations approach to the performance of all duties. Establishes and promotes this philosophy with department staff

Serves as the liaison with all officials and agents of law enforcement, safety regulatory or security agencies. Works in coordination with appropriate law enforcement organizations and security associations to ensure efficient operations

Manages and oversees the operational requirements of security and safety to assure the optimum and most cost-effective use of manpower and equipment

Manages and oversees facility staff training in safety related areas – i.e. CRASE training, CPR, Crowd Control certification

Manages investigations related to security incidents, loss prevention issues, or other Greater Columbus Convention Center/Legends Global issues. Personally manages and is involved in all incidents of an emergency, high priority or sensitive nature

Serves as liaison with show managers, show contractors, private security firms and Greater Columbus Convention Center/Legends Global staff in all matters involving show security or safety. Works with third party security contractors to ensure effective operations and adherence to Greater Columbus Convention Center/Legends Global policies and procedures

Responsible for all in-house security systems, key systems and photo ID badge program. Works with all departments to ensure compliance with security policies

Manages activities that effectively control accident, health and loss exposures and assures compliance with OSHA regulations

Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or offering assistance when needed

Must feel comfortable when around large groups or speaking to a guest, as needed

Understands the importance of providing customer service and in understanding of “The Magic is in the Details”

Performs other work-related duties as assigned

Qualification

NIMS Incident Management Level 1CPRFirst AidAED InstructorSecurity license (Ohio)Management experience in securitySecurity lawsInterpersonal relationsCustomer service skillsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointCommunication skillsProblem-solving skills

Required

NIMS Incident Management Level 1 (IML 1)

CPR, First Aid, AED Instructor (maintain through employment)

Obtain security license under the Ohio Department of Public Safety and maintain qualifying agent (maintain through employment)

Minimum of eight years of progressively responsible management experience in security or law enforcement, with demonstrated responsibility for security and safety planning and investigations

Solid knowledge of the problems, issues, philosophies, principles, tactics and procedures related to the management of venue security and safety services

Extensive knowledge of local, state and federal laws and regulations, court decisions and ordinances that affect security operations

Excellent verbal and written communication skills, as well as skills in interpersonal relations

Ability to build solid relationships while holding staff accountable

Ability to prioritize tasks and lead a diverse workforce

Superior customer service and problem-solving skills

Ability to use various computer software programs

Individual should have knowledge of Spreadsheet software and Word Processing software and be proficient in Microsoft Word, Excel, and PowerPoint

Valid state driver's license in good standing

Must be able to pass pre-employment background check

Must be able to work various work schedules based on event needs. (Including but not limited to, Nights, Weekends, Holidays and Shift work.)