Inspire · 2 weeks ago
Director - Marketplace & Delivery
Atlanta, GA
Full-time
Onsite
Director/Executive
10+ years expInspire is a multi-brand restaurant company that includes iconic brands like Arby’s, Buffalo Wild Wings, and Dunkin’. The Director - Marketplace & Delivery will drive the growth and strategy of the marketplace performance and fulfillment across owned and third-party channels, collaborating with various teams to optimize delivery execution and implement best practices in the off-premises digital business.
Food and BeverageFood ProcessingRestaurants
Responsibilities
Inspire Marketplace Strategy – Sustain a deep understanding of industry and marketplace landscape to influence Inspire delivery roadmap. Validate brand priorities and support new fulfillment, or growth opportunities to mature Inspire off-premises business
Brand Marketplace Execution - Consolidated management of brand delivery leads overseeing day-to-day activities including introduction of new marketplaces, franchise adoption, and optimization of channel performance. Applicable brands: Arby’s, Buffalo Wild Wings, Sonic, Jimmy John’s, and Dunkin’
Performance Analysis – Leverage brand and channel analytics to identify actionable insights to improve sales or operations of marketplace or fulfillment channels
Partnership Management – aid ongoing relationship management and negotiations with our third-party marketplace and middleware partners in addition to serving as escalation point for delivery leads
Monitor marketplace and fulfillment terms: engage regularly with our various third-party partners to maintain and grow our relationships. Throughout all partner engagement, continuously optimize our value equation across all economic levers at our disposal
Marketing – collaborate with Demand Gen and delivery brand leads to plan, negotiate, implement, and measure ROI of marketing placement and discounting strategies on marketplaces
Menu & Merchandising – Oversee brand level testing of product assortment, menu architecture, and customer experience of marketplace menus as partners and delivery platforms evolves
Operational Excellence – collaborate with Delivery Operations team to oversee implementation of best practices for all aspects of our marketplace and delivery digital business to facilitate brand adoption
Establish Best in Class: Serve as subject matter expert across marketplace and fulfillment services and establish a best-in-class framework in which the delivery leads to operate. Turn strategy and ideas into action, scaling products in context of the entire off-premises portfolio
Build influence and relationships: Be a strategic thought partner across the business, encourage growth of expertise among delivery leads to build business cases to deliver results across Brands. Cultivate strong internal partnerships to test, learn, and launch healthy growth opportunities
Keep a pulse on the industry: work with internal teams, third-party partners, and industry groups to maintain industry leading perspectives on consumer trends, best-in-class practices, innovation, etc
Engage leadership: prepare and deliver leadership updates on Inspire Brands marketplace and delivery strategy, performance, and partner relationships
Qualification
Required
4 year degree preferred
+10 years experience in Marketing, Digital, or Strategy
Proven ability to influence decisions and drive change
Relationship builder with highly collaborative style
Analytically minded: Ability to back up decisions with data and facts
Management aptitude to oversee delivery leads team of 5+ dedicated roles
Ability to independently translate high-level goals into actionable, measurable plans
Demonstration of leadership and strong collaboration at all levels
General understanding of 3rd party Delivery Service Providers (DSPs) business processes
Results-driven with the ability to work under pressure; navigate through ambiguity, and balance multiple priorities
Attentiveness to details with the ability to understand business context and find common ground
Ability to translate business needs to process requirements, and implement and operate those processes
Demonstration of versatile learning with a bias for continuous improvement
Excellent written and verbal communication skills; ability to influence engineers, project managers, corporate leadership, and partners
Company
Inspire
Inspire Brands is a multi-brand restaurant company & owner. It is a sub-organization of Roark Capital Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Brown
Co-Founder and Chief Executive Officer
Kate Jaspon
Chief Financial Officer
Recent News
2025-10-17
Company data provided by crunchbase