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Municipal Credit Union · 2 days ago

EFT Operations Coordinator

New York, NY

Full-time

Onsite

Mid Level

$67K/yr - $83K/yr

4+ years exp

Municipal Credit Union is a financial institution dedicated to helping New Yorkers build better financial futures. The EFT Operations Coordinator is responsible for coordinating support to the EFT Operations Leadership Team, managing member wires, ensuring compliance with regulatory standards, and driving process improvement initiatives.

BankingFinanceFinancial Services

Responsibilities

Ensure the credit union’s payment systems for wires are handled securely, in compliance with relevant policies, procedures and regulatory requirements

Provide governance and oversight for wire investigations activities including daily workflow and timely case management ensuring compliance with key regulatory requirements

Actively manage networks for transmitting international and domestic wires

Serve as subject matter expert on message types used to send and receive international wire information

Manage the exchange of financial messaging between MCU and other financial institutions

Ability to create dashboards and/or reports from data within our systems daily, weekly and monthly

Partner with leadership to develop and analyze reporting and data to monitor the overall department resources

Create ad-hoc reporting as needed

Review and analyze data to identify problem areas or member pain points

Assist with EFT deposit operations escalations, monitor member complaints, report possible trends

Recommend potential solutions as needed to management to enhance the overall member experience

Operate within a high volume operational environment to perform basic, complex, and specialized tasks and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures

Perform resource allocation decision-making to ensure incoming tasks and responsibilities are prioritized based on staffing expertise

Assist in the coordination of financial audits and regulatory examinations, providing documentation and explanations as needed

Aid with implementation of recommendations from auditors to enhance internal controls and operational processes

Serve as a subject matter expert on software tools used by the EFT/Deposit Operations team, as appropriate (Symitar and related modules)

Establish and maintain internal controls to safeguard assets and ensure compliance with regulatory requirements

Conduct regular reviews of operational and financial processes and procedures to identify areas for improvement and mitigate risks

Review and maintain department policies and procedures as needed to maintain compliance with rules/regulations

Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC

Provide quality control and recommendations to improve staff performance

Develop and monitor staff productivity reporting to assist in performance management

Assist members with more complex and specialized inquiries to support inter-departmental needs

Provide support to members and staff to ensure accurate and timely resolution of inquiries from all sources (e-mail, phone, service events, etc.)

Coordinate staff training and development

Perform other related duties as requested and special projects as assigned

Qualification

EFT processesBanking operationsRegulatory complianceMicrosoft OfficeCustomer serviceTechnological proficiencyProblem-solvingInterpersonal skillsTime managementAttention to detail