ServiceNow · 1 day ago
Associate Customer Success Manager
Orlando, FL
Full-time
Hybrid
Entry Level
$74K/yr - $114K/yr
2+ years expServiceNow is a global market leader in innovative AI-enhanced technology, aiming to make the world work better for everyone. The Associate Customer Success Manager will act as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and enhance their use of ServiceNow products through guidance and best practices.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
You will have a portfolio of customers
You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content
Identify criteria for assisting your customers by using Success Plays in the Success Platform
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
2+ years of related work experience; OR equivalent work experience
Apply proficient knowledge of standard principles, theories, concepts and techniques
Build productive working relationships
Analyze information and propose solution to meet needs of customers
Expectation to come into the office in Orlando 2 days a week
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-06
2026-01-06
Company data provided by crunchbase