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PolyAI · 1 day ago

Senior Revenue Operations Manager (Sales Lead)

United States

Full-time

Remote

Senior Level

$130K/yr - $150K/yr

7+ years exp

PolyAI is a company that automates customer service through lifelike voice assistants. They are seeking a Senior Revenue Operations Manager who will act as the operational and analytical backbone of the Sales organization, focusing on sales execution and pipeline rigor.

Artificial Intelligence (AI)Call CenterCustomer ServiceEnterprise SoftwareMachine LearningSpeech Recognition

Responsibilities

Own Salesforce as the system of record for pipeline, opportunities, forecasting, and sales execution

Ensure clean stage definitions, required fields, validation rules, and rep workflows that reinforce best-in-class sales behavior

Partner with Marketing Ops and Deal Desk to ensure full-funnel system interoperability across GTM tools

Design and maintain dashboards for pipeline coverage, conversion rates, stage velocity, slippage, and forecast accuracy

Build AE, VP, and CRO-level views that enable effective pipeline inspection and deal review

Deliver proactive insights on pipeline performance and recommended actions to improve operational efficiency

Own opportunity lifecycle standards: stage entry/exit criteria, hygiene, close plans, and next-step rigor

Partner with Sales Leadership to run pipeline reviews, forecast calls, and QBR prep

Support territory planning, quota modeling, and capacity analysis in partnership with Finance

Act as the operational partner to the CRO and VP Sales on GTM execution

Translate sales strategy into concrete workflows, dashboards, and rep-facing tools

Drive continuous improvement in forecast accuracy, deal velocity, and rep productivity

Align Sales, Finance, and Marketing on pipeline definitions and revenue expectations

Qualification

Revenue OperationsSalesforce expertisePipeline mechanicsForecasting methodologiesRep performance analyticsB2B SaaS experienceSales strategy executionData analysisCollaboration with Sales LeadershipContinuous improvement

Required

7–10+ years in Revenue Operations, Sales Ops, or GTM Strategy within B2B SaaS

Deep experience supporting enterprise AEs and sales leadership

Strong command of pipeline mechanics, forecasting methodologies, and rep performance analytics

Advanced Salesforce expertise; comfortable shaping rep behavior through system design

Trusted partner to CROs, VPs of Sales, and Finance leaders

Experience operating in fast-growing, enterprise-focused sales environments

Benefits

Participation in the company’s employee share options plan

100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

Life Insurance

STD and LTD

The opportunity to contribute to the company's 401k plan

Flexible PTO policy + 11 designated company holidays

Annual learning and development allowance

We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

Enhanced parental leave

Company-funded fertility and family-forming programmes

Menopause care programme with Maven