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ZSuite Tech · 1 day ago

Forward Deployed Engineer

United States

Full-time

Remote

Mid, Senior Level

$140K/yr - $160K/yr

4+ years exp

ZSuite Technologies is a high-growth fintech innovator transforming how financial institutions manage commercial deposits. In this hybrid role, you will serve as the primary technical bridge between Customer Success and Product Engineering teams, focusing on troubleshooting complex system issues and developing automation to improve support workflows.

BankingFinanceFinancial ServicesFinTech

Responsibilities

Serve as the frontline technical expert for Tier 3 escalations, spending significant time diagnosing and resolving real-time system issues and customer-reported bugs

Proactively identify manual support tasks and develop ad-hoc automation, scripts, or internal tools to reduce the operational burden on the Customer Success and Engineering teams

Lead the technical configuration of the ZSuite platform for high-value banking partners, ensuring seamless integration with their existing core systems and workflows

Collaborate directly with the Engineering and Product pods to translate customer-specific technical needs and recurring support issues into scalable platform enhancements

Write and maintain custom scripts and platform code to address immediate customer blockers or to provide 'band-aid' remediations while long-term fixes are prioritized

Utilize AI tools to accelerate the diagnosis of technical issues, automate the creation of support documentation, and provide faster strategic responses to customer inquiries

Qualification

.NET CoreReactTechnical TroubleshootingAutomation ScriptingCustomer-Facing ExperiencePolyglot MindsetGrowth MindsetCommunication Excellence

Required

4+ years of experience in a highly technical, customer-facing role such as Support Engineering, Solutions Engineering, or Technical Account Management

Full-Stack Proficiency: Strong foundational knowledge of .NET Core and React; you must be comfortable reading, debugging, and writing code in a production environment

Polyglot Mindset: Ability to quickly pick up new tools, languages, and financial system protocols (e.g., ACH, core-banking APIs) to solve diverse customer problems

Operational 'Scrappiness': A proven track record of building ad-hoc automation or scripts and performing manual interventions to solve immediate problems and improve internal team efficiency

Growth Mindset & Startup DNA: Relentless curiosity and a desire to improve processes in an early-stage, fast-paced environment where manual tasks are candidates for automation

Communication Excellence: Exceptional ability to translate complex technical concepts for non-technical banking stakeholders while maintaining professional rigor with internal engineering teams

Company

ZSuite Tech

ZSuite Tech's' mission is to provide financial institutions with innovative technology that solves real problems for specific industry verticals to grow their businesses.

Founded in 2019

Burlington, Massachusetts, USA

51-200 employees