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Brooksource · 1 day ago

Site Reliability Engineer

Columbus, Ohio Metropolitan Area

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $70K/yr

Brooksource is looking for a Jr. Site Reliability Engineer to support custom-built digital online applications. This entry-level role requires a driven and organized individual to participate in troubleshooting, incident management, and providing support for digital applications.

EmploymentHuman ResourcesInformation Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Participate with other team members in troubleshooting and identifying problems

Provide Incident and Problem Management support for all Digital applications

Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications

Provide Product Assurance for infrastructure releases

Participate in maintenance window monitoring

Work with the Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects

Provide status updates in Daily Service Review Meetings

Update and manage Runbooks and Maintenance Reference Manuals on Support Wiki site

Provide Level 1 and Level 2 support for application platform issues

Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned

Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications

Own incident resolution and keep user informed of status

Provide expected time of availability for delayed streams and processes

Update ticket resolution status and details in the ticket management system(s)

Respond to user requests and queries

Escalate incidents to Level 2/3 development team as needed with summary analysis

Escalate incidents to appropriate interfacing support team or external teams such as product vendors Update knowledgebase with support information (ex. Known errors and solutions for these errors)

Provide clarifications on data issues identified in the application

Participate in the team’s on-call rotation as assigned

Qualification

Cloud AWSCloud GCP.NetJava Spring BootHTML5CSS3JQuerySQL ServerOracleDB2VerbalAnalytical skillsWritten communicationOrganizational skillsProblem-solving skills

Required

Bachelor's Degree in Computer Science, Computer Engineering, Computer Information Systems, or similar area of study

Strong business and technology aptitude with a willingness to learn and understand business and software solutions

Strong drive and interest to learn new systems, applications, technology, and most importantly, business domains

Experience with .Net, Java Spring Boot

Experience with HTML5, CSS 3, JQuery, UI, APS.Net, MVC

Working knowledge of the Cloud (AWS, GCP)

Working knowledge of SQL Server, Oracle or DB2

Excellent verbal and written communications; ability to explain project risks and issues, and technical concepts clearly and concisely

Highly motivated with strong organizational, analytical, decision making, and problem-solving skills

Company

Brooksource

Glassdoor4.0

Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.

Founded in 2000

Indianapolis, Indiana, USA

1001-5000 employees

http://www.brooksource.com

H1B Sponsorship

Brooksource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (10)