Freelance Customer Support Representative - US hours jobs in United States
info-icon
This job has closed.
company-logo

Perspective · 1 week ago

Freelance Customer Support Representative - US hours

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Perspective is a company that supports over 7,000 customers in growing their businesses. They are seeking a Customer Support Representative who will assist customers with their challenges through solution-oriented support and technical understanding.

AdvertisingInternetMobile AppsSEOSocial Media MarketingSoftware

Responsibilities

You will triage, answer & solve incoming customer requests
You will investigate, troubleshoot and coordinate problems & issues with internal stakeholders to find their cause
You will become an expert at edge use cases, technical details of new features and integrations to/interfaces with third party providers
You will continuously enhance and improve our customer support quality & structures
You take responsibility for own projects and ensure it is completed within a quarter to improve support service
You will host and participate in calls with our customers

Qualification

Customer support experienceTechnical knowledge of marketing toolsNative English proficiencyProblem-solving skillsTechnical backgroundPassion for online marketingGerman language

Required

You have native level English proficiency; German is a plus
You have at least 2 years of experience in customer support roles in software companies
You have a strong drive to learn, grow and solve customer problems with a high satisfaction rate
You have a strong passion for online marketing and value high quality design
You have technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media
You must be based within US timezones

Preferred

Not a requirement, but an advantage if you have a technical background or experience in tech support

Benefits

Remote & Freedom
Responsibility, Ownership & Impact
Personal & Professional Growth
Cordial & passionate team

Company

Perspective

twittertwitter
company-logo
Hi, nice to meet you! We are Perspective. 💙 In short, the #1 software for mobile funnels. Completely bootstrapped and fully remote.
dateFounded in 2018
location
Friedrichshain, Berlin, DEU
people-size11-50 employees
web-link
https://perspective.co/

Funding

Current Stage
Early Stage

Leadership Team

leader-logo
Michael Bogner
Founder & CEO
linkedin
Company data provided by crunchbase