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Vaisala · 4 days ago

Service Quality and Metrology Manager

Burlington, MA

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $125K/yr

3+ years exp

Vaisala is a global leader in measurement instruments and intelligence helping various industries thrive. The Service Quality and Metrology Manager will oversee quality systems and ensure compliance with ISO standards while driving continuous improvement in calibration and repair services.

CleanTechIndustrialIndustrial Engineering

Culture & Values

H1B Sponsor Likely

Responsibilities

Manage quality of ISO/IEC 17025 accredited calibration services for both lab and field operations

Ensure compliance with the Quality Management System, ISO/IEC 17025, and ISO 9001. Interface with Regulatory Agencies and Certification Bodies as required

Lead and support internal and external audits, including corrective actions and closure of findings

Develop, maintain, and improve SOPs, work instructions, and quality procedures covering lab and field activities

Perform technical analysis of non‑conformances from lab and field service; lead root cause analysis and CAPA

Develop and continuously improve calibration methods and procedures; establish best practices used in both lab and field environments

Ensure compliance with uncertainty budgets and maintain calculations and related documentation

Perform and analyze quality control checks

Review calibration certificates for accuracy and compliance with internal, customer, and accreditation requirements

Serve as a technical and metrology subject matter expert for lab and field service teams. Possibly conduct external presentations

Ensure lab and field equipment are suitable, functional, and properly calibrated; recommend upgrades or replacements. Administer the equipment records in the asset database (IndySoft)

Develop and maintain training programs and competency requirements for lab technicians and field service engineers; maintain training records

Support customer inquiries and escalations related to service quality, calibration results, and compliance

Explore and oversee the implementation of new technologies and automation to improve calibration and service processes

Collaborate with EHS to develop and support EHS processes and safe work practices for field activities and lab operations

Collaborate closely with Operations, Engineering, Regulatory, Commercial, and Global/Regional Service teams

Qualification

ISO/IEC 17025 complianceISO 9001 complianceCalibration methodsRoot cause analysisQuality engineeringCAPA managementFDA regulationsAnalytical skillsCustomer service orientationVisual Basic ProgrammingPythonProfessional metrology certificationsFluency in EnglishTechnical writingInterpersonal skills

Required

Bachelor's degree in engineering, science, or related technical field, or equivalent combination of education and experience

3–5 years of related experience in calibration, metrology, quality engineering, or service quality. Preferably 2 years in a Pharma/Med‑Device or similarly regulated environment

Experience working within ISO/IEC 17025 and ISO 9001 quality systems

Hands‑on experience with accredited calibration laboratory work, including calibration methods and uncertainty budget calculations

Experience with non‑conformance management, root cause analysis, CAPA, and audits

Understanding of pharmaceutical requirements such as FDA, cGMP, USP, and MHRA

OSHA 10‑hour construction certification (required upon hire if not already held)

Strong analytical and problem‑solving skills, with a continuous improvement mindset

Solid customer service orientation and ability to work directly with customers on quality topics

Fluency in spoken and written English. Excellent communication and technical writing skills

Interpersonal skills; comfortable collaborating across teams and locations

Valid US passport and ability to travel up to 20–25%, including some international travel

Preferred

Experience supporting both laboratory and field service operations

Familiarity with ISO 10012, ISO 14001 and ISO 45001 (EHS)

Experience with FDA‑regulated life science customers

Professional metrology certifications (e.g., CMS Level 1/2, ASQ ISO/IEC 17025, NICET, ETA International, or International Society of Automation credentials)

Experience with Visual Basic Programming and Python

Experience working with remote teams and cross‑cultural environments

Benefits

Annual performance bonus plan

Competitive benefits package

Company

Vaisala

Vaisala offers a range of environmental and industrial measurement products and services.

Founded in 1936

Vantaa, Southern Finland, FIN

1001-5000 employees

http://www.vaisala.com

H1B Sponsorship

Vaisala has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)

2020 (1)