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PGIM · 1 day ago

Absence Onboarding Specialist, Group Insurance (Virtual)

ND-Virtual Office

Full-time

Hybrid

Mid, Senior Level

$82K/yr - $136K/yr

3+ years exp

Prudential is a leading financial services institution seeking an Absence Onboarding Specialist to lead the transition of new customers to their Absence-related products and services. This role involves overseeing customer changes, collaborating with internal and external partners, and providing exceptional customer service throughout the onboarding process.

Asset Management

Culture & Values

Responsibilities

Coordinate the end-to-end Absence implementation process, providing expert guidance and mentoring team members

Partner closely with Account Management, Implementation Managers, and internal business partners to ensure a smooth onboarding process

Offer expert customer consultation on case administration, regulatory guidance, and complex case structure designs. Mentor team members in delivering exceptional customer service

Engage with clients to gather and document business requirements, ensuring accurate and timely deliverables. Establish administrative processes and systems and mentor others in client engagement best practices

Proactively manage issue resolution, collaborating with customers, TPAs, Brokers, internal management, and partners to ensure successful implementations. Provide strategic guidance and mentorship in issue resolution techniques

Lead complex customer acquisitions and conversions, demonstrating advanced project management skills. Mentor team members in managing complex projects

Drive continuous improvement by regularly reviewing and enhancing processes. Document and share best practices, championing innovation and efficiency

Maintain expertise in Absence and leave products, processes, and systems. Stay engaged with marketplace webinars and courses, sharing insights with team members and partners

Support cross-functional projects and team-specific enhancements, identifying trends and driving initiatives for continuous improvement

Support training and mentorship of new team members, fostering growth and ensuring successful integration into the team

Qualification

Group Insurance experienceAbsence services expertiseProject managementCustomer consultationClient relationship managementMS Office proficiencyInterpersonal skillsProblem-solving skillsMentorship

Required

Minimum of 3 years of experience in Group Insurance products, specifically Absence management

Proven success in customer-facing roles, building and maintaining strong client relationships

Demonstrated expertise in managing complex projects with strategic planning and execution

Technical expertise in implementing Absence services or equivalent experience

Highly self-motivated with a strong drive for results

Outstanding interpersonal skills in collaboration, leadership, presentation, organization, and communication

Strong consultative and problem-solving skills

Effective management of work in a fast-paced, deadline-driven environment with multiple priorities

Proven ability to influence and lead in a diverse, matrixed organization

Exemplary professionalism, efficiency, and composure under pressure

Proficiency in MS Office (Excel, Word, PowerPoint)

Bachelor's degree or equivalent experience

Benefits

Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

401(k) plan with company match (up to 4%).

Company-funded pension plan.

Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Company

PGIM

Glassdoor4.2

PGIM is a money manager whose clients rely on their risk management expertise, intellectual capital, and innovative solutions. It is a sub-organization of Prudential Financial.

Founded in 1875

Newark, New Jersey, USA

1001-5000 employees