Staffbase · 2 weeks ago
Associate People Operations & Benefits Specialist
Staffbase Inc., Minneapolis
Full-time
Hybrid
Mid Level
$59K/yr - $70K/yr
3+ years expStaffbase is a company that inspires organizations to unlock the power of inspirational communication with their AI-native Employee Experience Platform. They are seeking a proactive People Operations & Benefits Associate to manage benefits administration and support the employee lifecycle while collaborating with People Business Partners and external vendors.
Enterprise SoftwareMobile AppsSaaSSoftware
Responsibilities
Act as the "face of benefits" for North American employees, providing empathetic and timely support for all inquiries via our internal ticketing system (Zendesk)
Serve as the main operational link between Staffbase and our external partners, including benefits brokers, insurance carriers, and third-party administrators (TPAs)
Support the 2025/2026 U.S. benefits renewal and the end-to-end migration from our PEO to an internal PX-administered structure
Work closely with external advisors to manage plan implementation, and the rollout of internal PX-administered benefits
Act as the guardian of our people data in Workday, ensuring 100% accuracy during the migration from PEO systems and performing regular audits to maintain a "single source of truth"
Document new workflows, manage complex data migration, and help implement our new internal vendor ecosystem
Partner with external authorities and providers to ensure we stay ahead of ACA, COBRA, ERISA, and HIPAA regulations while keeping internal records audit-ready
Guide teammates through enrollments and life events while creating engaging FAQs and training materials that make complex benefits information easy to understand
Handle all administrative and operational tasks within the PX organization that support the employee lifecycle. This includes drafting employment contracts and other documents while accurately processing employee data changes
Drive the employee onboarding and orientation process to support employees from their first day, while also managing the offboarding experience to ensure a professional and supportive transition
Actively support People Business Partners in all HR-related topics, providing the operational backbone for staffing and employee experience
Manage incoming employee matters through our internal ticketing system (Zendesk) with a focus on empathy and business acumen
Support the administration and preparation of payroll processes for the NA region on a regular basis, ensuring high attention to detail and data accuracy
Support process optimization and internal documentation to ensure our new internal model is scalable and efficient
Qualification
Required
3–5 years in U.S. benefits administration and partnering, ideally within a tech, SaaS, or high-growth environment
Proven experience working with brokers and external vendors, particularly through system transitions or offboarding from PEO platforms
Experience with Workday, Zendesk, and benefits platforms (e.g., Employee Navigator), with a strong understanding of how these systems integrate
A background in human resources with a passion for optimizing systems and maintaining 100% accurate data
Strong communication skills to advise internal customers and support employees with empathy
Benefits
Flexible working time models
Yearly flex work allowance of $1608
31 vacation days annually (incl. one floating holiday)
Pro rata fully paid Fridays off during August
Monthly Wellbeing Allowance $40
401(k) plan with company match
Health plans, including dental & vision
12 weeks of paid parental leave
One day off per year for supporting a social project
Health insurance coverage
Equity
Employee growth budget
Life and disability insurance
Retirement savings plan
Wellness days
Paid holidays
Paid time off (PTO)
Company
Staffbase
Staffbase Communications Cloud provides companies with a complete platform to develop, deliver, and measure communications that inspire.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$305.83MKey Investors
General AtlanticHeadlineInsight Partners
2022-03-15Series E· $115M
2021-03-29Series D· $143.58M
2020-10-01Series C· $12M
Leadership Team
Martin Bohringer
CEO & Co-Founder
Frank Wolf
President & Co-Founder at Staffbase
Recent News
2025-09-17
Company data provided by crunchbase