NoRedInk · 3 days ago
Renewal Specialist (Contract)
United States
Contract
Remote
New Grad, Entry Level
$28/hr - $28/hrNoRedInk is a company dedicated to improving students' writing skills across U.S. school districts. They are seeking a highly organized Renewal Specialist contractor to manage the renewal workflow, ensuring timely renewals and providing support to customers regarding product and renewal information.
ConsumerE-LearningEducation
No H1B
Responsibilities
Review upcoming renewals in Salesforce; confirm contacts, license counts, and contract dates
Follow a structured outreach cadence to drive timely renewals
Monitor renewal automations and customer engagement
Identify additional renewal contacts as needed
Provide customers with product and renewal information
Collect signed Order Forms and Purchase Orders
Upload documentation and maintain accurate Opportunity records in Salesforce
Respond to customer questions on renewals, Order Forms, POs, and timelines
Partner daily with Scale CS on non-standard requests (pricing, legal, configuration)
Meet weekly with the Director to review progress, risks, and escalations
Ensure accuracy of pricing, contract terms, and license levels
Meet turnaround expectations for quotes and inquiries
Maintain clean, organized records for full renewal visibility
Qualification
Required
Strong organizational skills and attention to detail. Comfortable managing a high-volume, repeatable workflow
Experience working in Salesforce or a similar CRM
Ability to follow documented processes with consistency and accuracy
Excellent written communication skills for clear, professional customer emails
Proactive approach to managing deadlines and follow-up expectations
Comfortable working independently in a remote environment
Preferred
Experience in K–12 education, edtech, SaaS renewals, or procurement workflows
Background in Customer Success operations, billing, sales support, or administrative contracting roles
Company
NoRedInk
NoRedInk is a web-based learning platform supporting students to improve their grammar and writing skills.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$58MKey Investors
Susquehanna Growth EquityTrue Ventures
2021-08-24Series B· $50M
2015-02-18Series A· $6M
2013-08-21Seed· $2M
Leadership Team
Jeff Scheur
Founder & Chief Executive Officer
Rebecca Sanchez
VP of Product
Recent News
Government Technology US
2025-04-26
2024-02-06
Company data provided by crunchbase