CornerStone Technology Talent Services ยท 2 days ago
Technical Support Analyst
Fort Worth, TX
Contract
Hybrid
Mid Level
3+ years expCornerStone Technology Talent Services is seeking a Technical Support Analyst for a 6-month contract with potential for conversion. The role involves delivering excellent customer service, resolving complex technical issues, and managing support interactions while maintaining professionalism.
Staffing & Recruiting
Responsibilities
Deliver excellent customer service to users seeking support
Use judgment, critical thinking, and technical skills to resolve complex technical issues, including user access, system operations, software applications, and hardware configurations
Offer how-to recommendations and ensure timely follow-up on incidents
Manage and document all support interactions, and resolve tickets with client confirmation
Work both independently and within a team, maintaining professionalism in all interactions
Assess when issues require further end-user training and escalate appropriately
Provide emergency on-call support outside business hours and monitor systems overnight
Instruct users via phone or remote access to reduce administrative errors and increase capabilities
Maintain proficiency in company-supported hardware and software to minimize costs and impacts
Qualification
Required
Education: Bachelor's degree or equivalent experience (three or more years in IT call centers, IT systems, network operations, or software support)
Work Experience: At least three years of industry experience or technical training with Microsoft products or equivalent computer support services. Recent college graduates with a related degree may be considered
Strong client service orientation
Advanced knowledge in computer software, hardware, troubleshooting, internet, and Windows
Excellent communication skills and ability to manage shifting priorities
Strong analytical, problem-solving, and critical thinking skills
Experience with Windows Active Directory and Client/Server printer troubleshooting
Preferred
Professional certifications are a plus but not required. Certifications can qualify as experience
Company
CornerStone Technology Talent Services
CornerStone Technology Talent Services (TTS) delivers scalable IT hiring, government workforce solutions, and executive search with precision.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase