Sea Mar Community Health Centers · 1 day ago
IT Support Technician II
Puyallup
Full-time
Onsite
Mid Level
$27/hr - $27/hr
3+ years expSea Mar Community Health Centers is a community-based organization dedicated to providing comprehensive health services to diverse communities. They are seeking an experienced IT Support Technician to ensure the effective operation of computer hardware and software, providing first-level support for users and resolving technical issues in a timely manner.
DentalHealth CarePharmaceuticalWellness
Responsibilities
Provide first-level contact and problem resolution for all users with hardware, software and applications problems within the scope of existing Service Level Agreements whenever possible
Provide help via the ticketing system, telephone and remote assistance tools when appropriate
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling support cases
Whether on the phone or in person listen to users, be receptive to their issues and suggestions, and courteously obtain and, if necessary, convey concise problem information to internal IT personnel and external vendor support personnel
Use troubleshooting skills to diagnose and resolve user issues
Provide accurate and timely logging and resolution of issues in the issue tracking system
Escalate problems as appropriate following written procedures
Provide support for business applications or escalate them to the appropriate SME
Act as a liaison between customers and other internal support staff to assure accurate problem interpretation. Maintain regular communications with customers during the problem resolution process
Maintain in-depth knowledge of supported products and services
Proactively assist users in preventing future problems by looking for root causes, correcting and documenting procedures, and providing training when appropriate
Using appropriate checklists install and configure new desktops, laptops and tablets, document all checklist actions
Communicate problems and/or patterns of errors with other support staff and other appropriate IT staff
Assist with check out/in and maintenance of software library and maintaining accurate license counts
Assist with desktop hardware inventory enterprise-wide
Assist junior technicians with issues and training
Possible off-hours support on rotating basis with other staff members
Qualification
Required
Microsoft Technologies; e.g., Windows, MS Office, Active Directory, Exchange, etc
Desktop imaging experience
Knowledge of LAN/WAN technology, TCP/IP, and thin client systems
Printer and basic networking peripheral support experience
Demonstrated ability to effectively communicate by phone or in person
Demonstrated writing ability
Demonstrated ability to achieve successful outcomes in handling difficult situations and customers
Demonstrated analytical and troubleshooting skills
Initiative to act independently to resolve problems
Demonstrated ability to manage multiple priorities and follow through on projects to completion
3 to 5 years demonstrated experience as a Support Technician
A+ certification (or better/equivalent)
HS diploma or GED required
A valid Washington Driver's License and current automobile insurance
Pre-hire annual employee health screening and TB test
Annual influenza vaccine. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all time during the flu season
TB testing annually
Preferred
Spanish language fluency
Experience with Citrix environments
Experience with Voice over IP (VoIP) telephone systems
ITIL experience
Medical systems (EHR, practice management, etc.) support experience
Associate or Bachelor Degree
Microsoft Certified Professional (MCP)
Benefits
Medical
Dental
Vision
Prescription coverage
Life Insurance
Long Term Disability
EAP (Employee Assistance Program)
Paid-time-off starting at 24 days per year + 10 paid Holidays.
401(k)/Retirement options
Company
Sea Mar Community Health Centers
Sea Mar Community Health Centers is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos.
1001-5000 employees
H1B Sponsorship
Sea Mar Community Health Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (30)
2023 (22)
2022 (25)
2021 (22)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Dustin Greer CPA,MHA,CHFP
Chief Financial Officer
Claudia D'Allegri
Senior VP, Chief Behavioal Health Officer
Company data provided by crunchbase