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Allied Solutions LLC · 1 day ago

Investigation Coordinator

Dakota Dunes, SD

Full-time

Onsite

Entry Level

1+ years exp

Allied Solutions LLC is seeking an Investigation Coordinator responsible for daily activities related to ancillary product refund cancellations. The role focuses on quality assurance workflows, data gathering, and resolution of quote investigations within the Refund Plus workflow.

Financial ServicesInformation Technology

Responsibilities

Analyzing and comprehending various documents for pertinent information necessary

Inputting data into various technology platforms to execute automated processing

Utilize external client programs to retrieve necessary documentation for cancellation process

Reviewing intake materials processed by other parties to ensure all information is accurate

Data entry with information obtained for current dealer/provider contact information and the maintenance of master contact lists

Investigate flow of funds for quote information due from cancelation of ancillary products via follow up contacts with either dealers, providers or the client by way of emails, phone calls, faxes or letters

Attend various meetings via Teams or in office with either external or internal parties related to Coordinator processes for collaboration needs

Contacting dealers/providers for current contact information via phone/email/internet search

Ensuring compliance due to state driven requirements related to product cancellations and flow of funds

Able to multi-task while navigating within the environments of multiple systems

Work within multiple programs and formats to ensure quote information and intake data ingestion between internal areas are accurate and efficient processes

Determine discrepancies between provider quoted refund, and various sources of estimated refund data

Locate and document missing contract bookings with providers, utilizing resources internally or externally, such as document storage, dealer communications, etc

Creation and brainstorming of development of new and improvements for processes and procedures

Investigate various scenarios of quote statuses to ensure accurate refunds to the consumer and meet state regulations

Conduct research on specific product contract language to properly resolve product cancellations

Reviewing secondary technology platforms to complete research to clear pending cancellations

Prioritize workload based on variable client-facing or internal SLAs

Other special projects and duties as assigned

Qualification

Data AnalysisProblem SolvingCommunication SkillsDatabase MaintenanceMulti-taskingResearch SkillsHigh School DiplomaAccess to programming systems

Required

High school diploma or GED required

Less than 1 year of work-related experience required

Access to outside programming systems needed for documentation work. Examples: RFP program, Cox automotive, and client documentation programs needed to obtain product contracts

Benefits

Medical, dental and vision insurance coverage

100% company-paid life and disability coverage

401k options with company match

Three weeks PTO by the end of the first year

Company

Allied Solutions LLC

Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America.

Founded in 2000

Carmel, Indiana, USA

1001-5000 employees