Sea Mar Community Health Centers · 2 weeks ago
IT Support Technician I
Puyallup
Full-time
Onsite
Entry Level
$25/hr - $25/hr
1+ years expSea Mar Community Health Centers is a community-based organization committed to providing quality health services. The IT Support Technician I will ensure proper support of all organizational computer hardware and software operations, acting as the first line of support for employees seeking assistance with various technical issues.
DentalHealth CarePharmaceuticalWellness
Responsibilities
Provide first-level contact and problem resolution for all users with hardware, software and applications problems within the scope of existing Service Level Agreements whenever possible. Provide help via the ticketing system, telephone and remote assistance tools when appropriate. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling support cases
Whether on the phone or in person, listen to users, be receptive to their issues and suggestions, and courteously obtain and, if necessary, convey concise problem information to internal IT personnel and external vendor support personnel
Use troubleshooting skills to diagnose and resolve user issues
Provide accurate and timely logging and resolution of issues in the issue tracking system
Escalate problems as appropriate following written procedures
Act as a liaison between customers and other internal support staff to assure accurate problem interpretation. Maintain regular communications with customers during the problem resolution process
Maintain in-depth knowledge of supported products and services
Proactively assist users in preventing future problems by looking for root causes, correcting and documenting procedures, and providing training when appropriate
Using appropriate checklists install and configure new desktops, laptops and tablets, document all checklist actions
Communicate problems and/or patterns of errors with other support staff and other appropriate IT staff
Assist with check out/in and maintenance of software library and maintaining accurate license counts
Assist with desktop hardware inventory enterprise-wide
Possible off-hours support on rotating basis with other staff members
Qualification
Required
Microsoft Technologies; e.g., Windows, MS Office, Active Directory, Exchange, etc
Knowledge of LAN/WAN technology, TCP/IP, and thin client systems
Printer and basic networking peripheral support experience
Demonstrated ability to effectively communicate by phone or in person
Demonstrated writing ability
Demonstrated ability to achieve successful outcomes in handling difficult situations and customers
Demonstrated analytical and troubleshooting skills
Initiative to act independently to resolve problems
Demonstrated ability to manage multiple priorities and follow through on projects to completion
Sound, basic math skills required
Must be able to develop and monitor annual budgets
Constant reading, writing, speaking and understanding English
Frequent use of interpersonal skills, teamwork, customer service and use of discretion
Frequent need to solve practical problems in a variety of situations where only limited standardization exists
Must be able to generate and interpret a variety of instructions in written, oral, diagram or schedule form
Regular decision making, independent judgment, problem analysis
1 to 3 years demonstrated experience as a Support Technician
A valid Washington Driver's License and current automobile insurance
Annual influenza vaccine. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all time during the flu season
TB testing annually
Preferred
Experience with Citrix environments
Experience with Voice over IP (VoIP) telephone systems
ITIL experience
Medical systems (EHR, practice management, etc.) support experience
Associate or Bachelor Degree
Microsoft Certified Professional (MCP)
A+ certification (or better/equivalent)
Benefits
Medical
Dental
Vision
Prescription coverage
Life Insurance
Long Term Disability
EAP (Employee Assistance Program)
Paid-time-off starting at 24 days per year + 10 paid Holidays.
401(k)/Retirement options
Company
Sea Mar Community Health Centers
Sea Mar Community Health Centers is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos.
1001-5000 employees
H1B Sponsorship
Sea Mar Community Health Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (30)
2023 (22)
2022 (25)
2021 (22)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Dustin Greer CPA,MHA,CHFP
Chief Financial Officer
Claudia D'Allegri
Senior VP, Chief Behavioal Health Officer
Company data provided by crunchbase