Commonwealth of Massachusetts · 3 days ago
Program Coordinator III - Licensing Coordinator
United States-Massachusetts-Boston - 1 Federal St
Full-time
Onsite
Mid, Senior Level
4+ years expThe Commonwealth of Massachusetts' Division of Insurance is responsible for regulating the insurance industry and protecting consumers. The Program Coordinator III assists in overseeing the day-to-day operations of the Producer Licensing Unit, ensuring compliance with licensing standards and facilitating communication between various stakeholders.
Government Administration
Responsibilities
Act as “Floor Supervisor” to monitor completion of tasks assigned to 3 Producer Licensing Unit license administrators, to ensure timely and effective operations and compliance with established licensing standards. Continuously monitor Unit productivity and the telephone queue and recommends to the Director of Producer Licensing and / or to the Commissioner and other senior management, any necessary reallocation of resources to ensure Unit’s productivity goals are met and maintained
Assist the Director of Producer Licensing with establishing, refining and communicating to subordinate staff the Section protocols and procedures for timely and effective day-to-day operations
Propose changes to various licensing applications and other licensing procedures with the Director of Producer Licensing and communicate such changes to subordinate staff and licensees. Draft appropriate language to keep the Producer Licensing information on the DOI website up to date
Oversee processing of new producer license applications, renewal applications, and applications for all other license types (new and renewal) being issued by the Producer Licensing Unit including, but not limited to, Public Adjusters, Insurance Advisors, Surplus Lines Brokers, Reinsurance Intermediaries, Self-Storage and Portable Electronic licenses. Assign address changes, appointment and license terminations and other licensing actions in State Based Systems and by other manual means to licensing staff as determine necessary; review electronic and paper records to ensure compliance with applicable state and federal laws, guidelines and procedures
Manage staff processing of incoming Business Entity Articles of Organization and Foreign Corporate certificates for completeness and accuracy. Ensure staff are approving business names requested by applicants for new Business Entities and “Doing Business As” (“DBAs”), designations for individual and business entity producers appropriately as to not create overlapping entity names in the Commonwealth
Create large batch correspondence renewal reminders in SBS for approximately 200,000 licensees. Ensure renewal reminders are scheduled, clear and provide all relevant information for license renewals with the goal of reducing the need for follow-up outreach
Oversee Motor Vehicle Damage Appraiser (“MVDA”) license and renewal application procedures. Draft and maintain correspondence templates applicants regarding MVDA exam eligibility, missing requirements for licensure, requesting of appropriate forms, and maintain updated MVDA information on the DOI website. Ensure staff issuing licenses to all MVDA applicants who have passed both Part I and Part II of the MVDA examination are trained accordingly and are performing the relevant duties in accordance with licensing standards
Act as a liaison with multiple state and federal agencies and insurance related entities including, but not limited to, Automobile Damage Appraisers Licensing Board (ADALB), insurance companies, the National Association of Insurance Commissioners (NAIC) and the examination testing vendor, to exchange information, resolve problems and coordinate activities associated with a change in a producer’s status
Confer with Division staff at all levels to exchange information, coordinate efforts and obtain information concerning licensing activities; confer with agency staff on technical and procedural licensing violations when certain enforcement actions are deemed necessary
Continuously review and analyze data concerning Producer Licensing Unit activities to best direct available resources toward more efficient and timely work processes, to assess progress in completing tasks, and / or to provide information to management
Actively participate in strategic planning and process improvements for the agency. Identify systems which require updating and revision to improve efficiency and effectiveness; take a lead role in coordinating and crafting solutions
Review, analyze and prepare reports concerning assigned Unit activities, to furnish required information and to make recommendations on process improvements to programs and activities. Submit monthly reports that indicate each Unit employee’s current assignments and identify any licensing issues of which senior management should be aware
Respond timely and professionally to all telephone and written inquiries received from any source seeking information about Producer Licensing, including, but not limited to, license applicants and licensees, insurance companies, law firms and other state agencies
Compile data for use in monthly reporting of assigned Unit activities; continuously update and maintain quality of data in the producer licensing database (SBS) and informs (SBS) staff of any data quality or system issues
Provide on the job training and orientation for new employees, including use of the SBS database and other statewide enterprise systems
Provide general supervision of subordinate staff
Qualification
Required
Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below
No substitutions will be permitted for the required (B) experience
Preferred
Knowledge of the principles and practices of office management
Knowledge of the methods of general report writing
Knowledge of the methods used in the preparation of charts, graphs and tables
Knowledge of the types and uses of general office equipment
Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities
Ability to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations
Ability to follow written and oral instructions
Ability to gather information through questioning individuals and by examining records and documents
Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence
Ability to assemble items of information in accordance with established procedures
Ability to determine proper format and procedures for assembling items of information
Ability to prepare general reports
Ability to maintain accurate records
Ability to prepare and use charts, graphs and tables
Ability to communicate effectively in oral expression
Ability to give written and oral instructions in a precise, understandable manner
Ability to deal tactfully with others
Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic, cultural and / or economic backgrounds
Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and / or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action
Ability to exercise sound judgement
Ability to exercise discretion in handling confidential information
Knowledge of the principles, practices and techniques of supervision
Benefits
An outstanding suite of employee benefits that add to the overall value of your compensation package
Company
Commonwealth of Massachusetts
Commonwealth of Massachusetts is a government administration.
10001+ employees
H1B Sponsorship
Commonwealth of Massachusetts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (2)
2022 (6)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$20.84MKey Investors
U.S. Department of Agriculture
2024-10-29Grant· $20.84M
Leadership Team
David J. Kelly
CEO/President
Mary-Louise White
CEO
Recent News
2025-12-24
2025-09-13
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