B&H Photo Video · 1 week ago
Technician – Guest Technical Services
New York, NY
Full-time
Onsite
New Grad, Entry LevelB&H Photo Video is seeking a knowledgeable and customer-oriented Technician to join their Guest Tech Services team. In this role, you will provide in-person technical support and repair-related services to walk-in guests, helping them maximize their use of various tech products.
HardwareSoftware
Hiring Manager
Michael Gutmann
Responsibilities
Provide walk-in support with no appointments necessary
Assist guests with:Installation of memory cards, computer RAM, and software
Basic setup of cameras, computers, drones, and other tech
Firmware upgrades for cameras and lenses
On-site coordination with Secure Data Recovery Services for advanced data recovery
Hard drive cloning and data transfer
Screen protector application for phones, tablets, and cameras
SIM card resizing (cutting to fit device requirements)
Transferring contacts between phones
Gimbal calibration and setup assistance
Maintain a high level of professionalism and customer care
Stay updated on the latest consumer tech and product updates
Ensure service area is organized, clean, and well-stocked with tools and supplies
Qualification
Required
Solid knowledge of consumer electronics, especially computer, photo and video gear
Experience with hardware installation and basic tech troubleshooting
Familiarity with operating systems, mobile devices, and firmware updates
Ability to handle small tools and delicate components with precision
Excellent verbal communication and interpersonal skills
Strong attention to detail and problem-solving abilities
Ability to work in a fast-paced, customer-facing environment
Preferred
Previous experience in a retail tech support or service role is a plus
Company
B&H Photo Video
B&H is proud to have been named by Forbes as one of America's Best Mid-Size Employers in 2018. View a list of our open jobs at www.bhphoto.com/careers.
Founded in 1973
1001-5000 employees
H1B Sponsorship
B&H Photo Video has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
H
Herman Schreiber
Owner & Co-Founder
Recent News
2025-11-30
iphoneincanada.ca
2025-11-12
2025-11-11
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