Indigo · 2 weeks ago
Service Delivery Manager
United States
Full-time
Remote
Mid, Senior LevelIndigo is seeking a Service Delivery Manager to enhance customer experience and oversee service performance. The role involves managing service delivery for enterprise clients, leading service governance, and fostering strong customer relationships while driving continuous improvement.
Big DataData CenterTelecommunications
Hiring Manager
Geoff Ballard, ACIPD
Responsibilities
Take full ownership of service performance and elevate the customer experience
Act as the voice of the customer and lead the end-to-end delivery of operational services for a portfolio of enterprise clients
Drive service reviews, resolve challenges, and turn performance into measurable customer success
Ensure consistent, high-quality service delivery, build strong customer relationships, and drive continuous improvement across every service touchpoint
Lead service governance, manage escalations, and collaborate with internal teams to deliver exceptional outcomes
Manage a small team of Service Delivery Executives, providing leadership and coaching to maintain excellence in service support and reporting
Qualification
Required
Proven experience as a Service Delivery Manager or similar role in telecoms, networking, or digital infrastructure
Strong customer relationship and stakeholder management skills
Experience managing service reviews
Solid understanding of incident, problem, and change management processes
Excellent communication and data presentation skills
Familiarity with ITIL or similar frameworks (Foundation certification preferred)
Preferred
Foundation certification in ITIL or similar frameworks
Company
Indigo
Indigo engineers a digital future by designing, deploying, and supporting digital infrastructure for network owners and operators.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-11-01Acquired
Recent News
2025-09-19
Company data provided by crunchbase