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Bloomaker USA Inc. · 1 day ago

Sales Operations Manager

Waynesboro, VA

Full-time

Onsite

Mid Level

3+ years exp

Bloomaker USA, Inc. is a leading producer of premium flowers and innovative floral products, and they are seeking a Sales Operations Manager to strengthen their commercial infrastructure. The role involves optimizing sales processes, improving data visibility, and ensuring seamless coordination across departments to support the growth of the sales organization.

Customer ServiceFarmingWholesale

Responsibilities

Assist in developing, refining, and maintaining sales processes, workflows, and standard operating procedures

Assist in procedure and process mapping for the sales organization to improve clarity, efficiency, and scalability

Track and analyze sales performance metrics, providing actionable insights to the Director of Sales

Manage sales forecasting, demand planning inputs, and reporting dashboards, in collaboration with the Director of Sales

Support annual and seasonal planning cycles, including retailer program setup and execution

Maintain accurate sales data across CRM, ERP, and internal systems

Create and distribute weekly, monthly, and quarterly sales reports

Identify data gaps and implement improvements to enhance reporting accuracy and efficiency

Partner with IT and operations teams to optimize system integrations and data flows

Serve as the operational bridge between Sales, Production, Logistics, and Finance

Ensure timely communication of customer requirements, order changes, and program updates

Support new product launches, retailer program rollouts, and promotional initiatives

Coordinate with supply chain teams to ensure product availability and on‑time delivery

Assist with retailer portal management, item setup, pricing updates, and compliance requirements

Support the sales team with customer presentations, program documentation, and meeting preparation

Troubleshoot order issues and collaborate with internal teams to resolve them quickly

Identify operational bottlenecks and recommend solutions to improve efficiency

Support strategic projects led by the Director of Sales, including market analysis and channel expansion

Contribute to the development of sales tools, training materials, and best practices

Qualification

Sales operations experienceCRMERP systemsAnalytical skillsData reporting toolsProject managementProcess improvementRetail supply chain knowledgeCommunication skillsOrganizational skills

Required

Bachelor's degree in Business, Sales, Operations, or related field—or equivalent experience

3–5+ years of experience in sales operations, supply chain, or commercial support roles

Strong analytical skills with proficiency in Excel and data reporting tools

Experience with CRM and ERP systems (e.g., Salesforce, NetSuite, SAP, Microsoft Dynamics, or similar)

Excellent communication, organization, and project management abilities

Ability to work on‑site full‑time in Waynesboro, VA

Preferred

Experience in consumer packaged goods (CPG), horticulture, agriculture, or retail supply chain

Familiarity with major retailer systems

Knowledge of forecasting, demand planning, or inventory management processes

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Company

Bloomaker USA Inc.

Bloomaker is a leading floral online store and flora design company that was originally founded in 2002 in Waynesboro, Virginia, located in the stunning Shenandoah Valley.

Founded in 2002

Waynesboro, Virginia, USA

11-50 employees