Vilamendhoo Island Resort & Spa · 2 weeks ago
Island Host (Arabic Speaker)
Resort, MI
Full-time
Onsite
Mid Level
3+ years expVilamendhoo Island Resort & Spa is a luxury resort focused on delivering exceptional guest experiences. The Island Host will be responsible for ensuring guest satisfaction from arrival to departure, liaising with various departments, and maintaining high service standards.
Hospitality
Responsibilities
To liaise directly with guests to ensure their wellbeing, comfort, satisfaction and that perfection of service is attained
Liaise with all Departments on all guest welfare matters and to ensure that a smooth, courteous and efficient service is provided to the standards laid down by the Management
Reports directly to and communicates with the Guest Services Manager / Island Hosts Team Leader on all pertinent matters affecting Resort Hosts operations
Cooperates, coordinates and communicates with other departments, as required
Contribute to the moral and team spirit of the resort by maintaining good relationships with colleagues
Perform any additional duties or special projects as directed by the Resort Management
Be fully conversant with all health & safety, fire and emergency procedures of the resort and airport (TMA)
Maintain a high standard of personal hygiene, dress, uniform and body language
Be polite and professional in any situation where the image of the resort is represented
Ensure that all activities are carried out honestly, ethically and within the parameters of the Maldivian law
An Island host is required to adhere to the standards laid down in regards to punctuality, performance, attitude, team work, guest relations, staff relations, observance of resort rules, and loyalty to the Management and interdepartmental co-operation
To use discretion and tact when dealing with guest inquiries, problems or complaints in an efficient and professional manner without detriment to the resort and/or its reputation
To ensure that all necessary reports, like arrival list, manifest, VIP list & etc is available
To welcome the guest on the jetty upon arrival, with drums
To arrange the Resort Taxi from the Main Reception to the respective Resort
Ensure that cold face towel, welcome drink and Registration card and all necessary information is organized to guarantee a smooth fast check-in
Encourage all guests to write down their complete contact details and e-mail address on Registration card and to assist them during the Registration Card filling
To introduce respective Resort facilities to the guest, their allocated Restaurant, Bar, Spa, etc
To escort the guest to their allocated Villa upon arrival
The island host must use the welcome speech, which has been provided and must make use of the Room orientation up to Resort standards, which has been issued and clarified
To ensure that the guest receive two courtesy call per week by the allocated Island Host
The Island host must be aware of the names of his guests and must use those names while meeting them at any time
Assist the guest with restaurant table reservations, excursion arrangements, special and individual arrangements or requests
To assist in all guest requests
To do room inspection prior to guest arrival and spot checks during the guests stay. To be in close contact with the HSK, RS and Engineering department to be able to follow up on guests needs
To handle guest complaints and update the profile history in the Opera
To prepare guest arrival letters, departure letters
Be responsible for the Registration card updating the profile in the Opera of their allocated guests
To be fully conversant with all activities within the hotel in order to be able to inform guests correctly and make recommendations
To be personally in contact with as many guests as possible and minimize non-work related staff contact during work hours
Perform any other jobs related to duties assigned by the management
To be fully trained and updated in emergency procedures
To wear uniform during working hours and maintain a positive presence in guest areas
Qualification
Required
At least Three years' previous experience the same role in a similar environment required
Fluent in Arabic & English language, additional language will be a plus
Must maintain a neat, personal hygiene, clean and well-groomed (Specific standards available)
Preferred
Completed Butler Service Training is highly preferred / related field or experience that provides the required knowledge, skills and abilities
Expert in Opera, Outlook and MS Office Suite
Benefits
Accommodation
Food
Laundry services
Team shop
Indoor & out activities such as team pool, gym, paddles, tennis, badminton, billiards
Company
Vilamendhoo Island Resort & Spa
Located in South Ari Atoll, just a 25-minute scenic flight from Velana International Airport, Vilamendhoo Island Resort & Spa is a highly-rated Maldives resort offering an island of adventure for divers, ocean lovers, and marine life enthusiasts.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase