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Travelers · 1 day ago

AVP, Auto Claims

CA - Irvine

Full-time

Hybrid

Mid, Senior Level

$146K/yr - $242K/yr

7+ years exp

Travelers is a leading property casualty insurer with a commitment to customer care and community support. The AVP, Auto Claims role involves overseeing claim strategies, managing staff performance, and ensuring quality claim services while fostering a culture of development and collaboration.

Auto InsuranceInsuranceProperty Insurance

Growth Opportunities

Responsibilities

Accountable for the selection, training and development of staff to ensure succession plan and talent retention

Assess performance behaviors of direct reports and ensure managers manage staff performance; provide frequent performance feedback

Evaluate leadership and staff performance, and develop and implement strategies and plans to address staff professional development up through Director level positions

Ensure training needs are identified and addressed on an ongoing basis

Responsible for the performance assessment and determination of compensation for assigned staff

Develop staff to ensure succession plan and talent retention. Identifying and promoting opportunities for exposure and experience to ensure continuous development of Leadership Team and staff

Serve as a leadership role model to create a culture where employees feel valued and where they can make a difference by coaching and guiding direct reports and team

Employ proper claim handling techniques to protect the integrity of Travelers brand and providing consistent service quality and streamlined processes to add value for our customers

Ensure adoption of new technologies in alignment with Claim Services disciplines: focused on paying what is owed, deliver exceptional customer service in most efficient way possible without conflicting with payout and service

Provide guidance and direction to Claim Management Director, Unit Managers and claim professionals through a continuous process of management involvement and claim file review

Evaluate performance and address issues, taking improvement actions as appropriate

Responsible for product quality alignment with Claim Product strategy. Seek information on, support, and communicate Claim's philosophies

Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results

Proactively identify business drivers and trends from a thorough analysis of claim data

Work directly with Claim Center Vice President, Claim Product teams to understand, develop and implement strategies to close gaps

Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness

Assist business partners (Field Underwriting/Sales) in understanding drivers, trends and product stress points to help attract and retain business

Develop, implement and adjust product line staffing/operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans

As a member of the local Executive Management Team provide input, insight, and assistance to other Product Leads ensuring the success of the local office as a whole

Provide independent hands-on involvement in managing appropriate claim files; monitor file quality, compliance, and metrics, procedures and results across all lines of business to ensure quality results

Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes

Perform other duties as assigned

Qualification

Claim management experienceCoverage analysisLitigation management skillsComplex claims handlingInsurance licensePerformance managementCoaching skillsLeadership skillsRelationship building

Required

Bachelor's Degree

Claim management experience with experience managing managers

For the specific line of business skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and litigation management skills for line of business

Experience handling complex claims

General knowledge and understanding of marketing, underwriting and account management processes

7 years Claim handling or Claim litigation/coverage experience

2 years of claim leadership or direct management experience

Insurance license(s) as required by state regulation

Benefits

Health Insurance

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.