NIHON KOHDEN OrangeMed · 4 weeks ago
Service Administrator
Santa Ana, CA
Full-time
Onsite
Entry Level
$21.70/hr - $24.80/hr
1+ years expNIHON KOHDEN OrangeMed is a company that focuses on providing medical devices and support services. They are seeking a Service Administrator to provide clerical and administrative support to the Technical Service Department, ensuring efficient handling of customer service activities and compliance with medical device quality standards.
ManufacturingMedicalMedical Device
Responsibilities
Perform daily administrative tasks including filing, data entry, document preparation, and correspondence
Maintain and organize service records, repair logs, and customer files in accordance with quality system requirements (FDA, ISO 13485)
Assist in the preparation of service reports, forms, and department metrics
Manage incoming emails and route requests appropriately and provide general information to customers and internal teams
Assist with scheduling, training coordination, and departmental communications
Help prepare materials and documentation for service training sessions or meetings
Provide administrative support during internal and external audits
Enter and track Return Material Authorizations (RMAs), service orders, and repair status updates
Ensure all service and repair documentation is accurately maintained in the database
Assist in compiling and distributing service performance data and customer feedback reports
Support complaint documentation by gathering and organizing service-related information
Prepare and process shipments for repaired products, parts, or loaner equipment
Coordinate with warehouse or logistics personnel to ensure timely deliveries and returns
Track incoming and outgoing service-related shipments and maintain shipment records
Adheres to all company policies, procedures and business ethics codes
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
1–3 years of experience in an administrative, clerical, or customer service role—preferably in a medical device, manufacturing, or technical service environment
Strong organizational skills with attention to accuracy and detail
Clear and professional verbal and written communication skills
Strong document control and record-keeping skills
Dependable and accountable with a strong sense of ownership over assigned tasks
Strong interpersonal skills for working cross-functionally with technical, quality, and operations teams
Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
Preferred
Associate degree preferred
Experience with ERP or CRM systems (e.g., SAP, Salesforce) is a plus
Company
NIHON KOHDEN OrangeMed
Nihon Kohden Orangemed focuses on the design and development of respiratory products.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2024-12-29
Company data provided by crunchbase