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Fannie Mae · 1 day ago

Payment Operations - Lead Associate

Reston, VA

Full-time

Hybrid

Mid, Senior Level

$107K/yr - $142K/yr

4+ years exp

Fannie Mae is foundational to housing finance in the U.S., seeking to expand access to homeownership and affordable rental housing. The Payment Operations - Lead Associate will lead a team to support customer satisfaction and performance measures, while implementing process improvements and resolving customer issues.

Financial Services

Comp. & Benefits

Responsibilities

Resolve customer issues and manage third party service level agreements (SLA)

Research and resolve exceptions, including escalation and communication of production incidents

Assist management with tasks related to the design and execute process improvements

Perform data analysis, forecasting, capacity management, and loan quality modeling

Lead the team in monitoring process performance and performing risk assessments

Qualification

Electronic Payments ExpertiseFinancial Products KnowledgeRisk AssessmentProject LeadershipOperational ExcellenceAnalytical SkillsCommunication SkillsRelationship ManagementPersonal Computing ProficiencyProfessional Certifications

Required

4 years of experience

Demonstrated knowledge and experience with electronic payments (ACH, Fedwire, SWIFT), including payment processing, settlement, and reconciliation

Solid understanding of financial products, industry standards, technologies, and banking/regulatory environments

Ability to own transactions from start to finish, maintain flexibility, and uphold departmental safety and soundness control standards

Proven experience leading cross-functional projects, including defining scope and business requirements, preparing and executing test/use cases, implementing process improvements, and training on new business processes

Proficiency in evaluating and designing controls, conducting impact assessments, remediating risks, and ensuring policy compliance through governance and internal investigations

Strong analytical skills with a focus on identifying process inefficiencies, applying Lean management principles, and implementing solutions to enhance performance and accuracy

Demonstrated ability to identify operational and process issues, propose solutions, and lead collaborative efforts to resolve challenges

Skilled in data analysis, documentation, and reporting using tools such as Excel, Tableau, or Power BI to support decision-making and ensure data quality

Excellent verbal and written communication skills, effective presentation abilities, and a talent for negotiating, persuading, and facilitating meetings to resolve conflicts and drive consensus

Ability to build and manage stakeholder relationships, engage with customers and vendors, and work productively in cross-functional teams

Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook

Experience with Fedline Advantage, Nacha file formatting and ISO 20022 format