Top Prospect Group · 5 days ago
Salesforce Production Support Lead
Greater Chicago Area
Full-time
Onsite
Senior Level
$115K/yr - $125K/yr
5+ years expTop Prospect Group is seeking a highly skilled and proactive Salesforce Support Lead to join their team. This role will manage and resolve production support tickets across multiple Salesforce instances, identify recurring issues, and drive scalable solutions. The ideal candidate will also suggest improvements to Salesforce processes to enhance overall efficiency.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Sean A. Coreth
Responsibilities
Act as the primary point of contact for Salesforce production support, managing and resolving tickets across various business units
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Salesforce best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Suggest and implement improvements to Salesforce processes to reduce ticket volume and enhance efficiency
Monitor Salesforce system performance and proactively address potential issues
Qualification
Required
5+ years of hands-on Salesforce development and production support experience
Experience working with Service Cloud, Sales Cloud, and other Salesforce instances in an enterprise environment
Proven ability to triage, resolve, and document technical issues
Excellent analytical skills — ability to identify trends and propose preventative measures
Ability to design and implement processes for intake and management of enhancement/configuration requests
Strong communication and collaboration skills across technical and non-technical teams
Strong problem-solving skills and the ability to think critically
Ability to work independently and as part of a team
Familiarity with Salesforce best practices and data management
Preferred
Salesforce certifications are a plus (e.g., Platform Developer I/II, Administrator)
Experience with Salesforce Lightning, Apex, and Visualforce is preferred
Company
Top Prospect Group
Top Prospect Group is an HR company that offers staffing solutions for information technology and creative marketing professionals.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2024-04-03Acquired
Recent News
Company data provided by crunchbase