NEOGOV · 1 week ago
Counselor II - Mobile Crisis Call Center (Charleston)
Charleston County, SC
Full-time
Onsite
Mid Level
$45K/yr - $48K/yrNEOGOV is seeking a Clinical Counselor to join their team at the Office of Mental Health. This role involves providing telephonic crisis intervention and support to individuals in crisis while ensuring compliance with agency policies and guidelines.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Screen, assess, triage, and provide telephonic crisis intervention/de-escalation to individuals in crisis. Identify concerns with mental illness, developmental disabilities, and/or substance use and refer to the appropriate resource. Utilize assessment information and community resources to provide information and/or linkage and referral to services
Patch call to appropriate clinical staff in a timely manner based on geographic location and patient needs. Complete appropriate documentation in accordance with established policy, procedure, and QA guidelines of the agency
Shift leader for call center. Assist with guiding new and existing staff during assigned shifts. Troubleshoots issues/problem solves solutions to team issues. Provide guidance and resources to staff during shift. Act as a support to staff during shifts
Participate in assessment/community response staff meetings, individual supervision PRN, and daily call review
Comply with all applicable CDMHC/OMH policy, quality assurance, corporate compliance, and cultural competence policies, procedures, and regulations and all Federal and State laws as well as attend all training classified as mandatory by Federal and State regulations. Engage in additional trainings to maintain professional development
Qualification
Required
A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs
Must be able to lift up to 20 lbs. and maybe responsible for day and night shifts
This position is a 24-hour program
The employee is required to have a serviceable personal vehicle and a valid SC driver's license
Preferred
A bachelor's or master's degree from an accredited program, university, or college in psychology, social work, counseling, marriage and family counseling, or other behavioral discipline deemed equivalent by SCOMH
Benefits
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
S.C. Deferred Compensation Program available
Retirement benefit choices
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase