Codebase Inc ยท 1 day ago
CRM Lead
United States
Full-time
Remote
Senior Level
5+ years expCodebase Inc is seeking a CRM Lead with expertise in Oracle Service Cloud. The role requires strong leadership skills and a solid understanding of customer service operations and CRM best practices.
Information Technology & Services
Hiring Manager
Rahul Reddy
Responsibilities
Look only for consulting roles with Oracle Service Cloud
Create detailed functional and technical documentation
Manage projects in cross-functional enterprise environments
Qualification
Required
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments
Preferred
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX)
Company
Codebase Inc
Codebase Inc. is a strategic IT solutions service provider based in New Jersey, USA.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase