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PolyAI · 3 days ago

Revenue Operations Manager (Deal Desk & Sales Ops)

United States

Full-time

Remote

Mid, Senior Level

$115K/yr - $125K/yr

5+ years exp

PolyAI is a company that automates customer service through lifelike voice assistants, enhancing customer interactions for businesses. They are seeking a Revenue Operations Manager to oversee deal desk operations and revenue control, ensuring efficiency and compliance in the deal lifecycle.

Artificial Intelligence (AI)Call CenterCustomer ServiceEnterprise SoftwareMachine LearningSpeech Recognition

Responsibilities

Own the end-to-end deal desk process: pricing, discounting, approvals, and booking readiness

Maintain Salesforce (and CPQ, if applicable) as the system of record for deal terms and approvals

Partner with Legal and Finance to streamline contract flow and eliminate friction in deal execution

Build reporting around deal velocity, approval bottlenecks, discount trends, and risk exposure

Ensure booked deals meet internal standards for revenue recognition, forecasting, and reporting

Provide leadership with visibility into deal quality, not just deal volume

Define and enforce deal approval frameworks, pricing guardrails, and exception handling

Own close-process rigor to ensure clean quarter-end execution

Support forecast integrity by validating pipeline and late-stage deal assumptions

Act as a gatekeeper for booking accuracy and data completeness

Serve as the operational bridge between Sales, Finance, and Legal

Balance speed with control — enabling Sales while protecting the business

Continuously improve deal desk efficiency as deal complexity and volume scale

Partner with Finance on planning, forecasting, and audit readiness

Qualification

Revenue OperationsSalesforce expertiseDeal Desk operationsEnterprise deal structuresContract workflowsData integrityAnalytical skillsCommunication skillsCollaborationProblem-solving

Required

5–10+ years in Revenue Operations, Deal Desk, Sales Ops, or Finance-adjacent GTM roles

Deep experience with enterprise deal structures, pricing, approvals, and contract workflows

Strong Salesforce (and CPQ or similar) expertise; high attention to data integrity and controls

Comfortable saying “no” — and explaining “why” — at senior levels

Trusted partner to Finance, Legal, and Sales leadership

Experience operating in complex, enterprise SaaS environments

Benefits

Participation in the company’s employee share options plan

100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

Life Insurance

STD and LTD

The opportunity to contribute to the company's 401k plan

Flexible PTO policy + 11 designated company holidays

Annual learning and development allowance

We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

Enhanced parental leave

Company-funded fertility and family-forming programmes

Menopause care programme with Maven