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AMEX Healthcare · 1 day ago

Senior Analyst - Marketing Business Operations

New York, NY

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $125K/yr

1+ years exp

American Express is a leading payments provider committed to customer satisfaction and operational excellence. The Senior Analyst in Marketing Business Operations will lead initiatives to enhance operational risk management, collaborate with marketing teams, and provide strategic direction to senior management on risk mitigation strategies.

Freight ServiceMedicalPharmaceuticalProcurement

No H1B

Responsibilities

Foster a culture of risk awareness and ongoing improvement within GCSM

Prepare and present detailed reports on Operational Risk Management (ORM) metrics, issue/finding status, trends, and outcomes

Assist Marketing with issue intake, investigation and plan development, including root cause analysis, to address one-off and repeated issue types

Support review of various components within the End-to-End Issue Management process

Support GCSM with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations

Partner with the Marketing teams to launch automated controls in a timely manner

Be a key leader for sharing insights, better practices, themes, etc. across GCSM

Provide strategic direction to senior management on issues, events and mitigation strategies

Identify trends in issues and events to define potential systemic risks or control weaknesses within BU processes and subsequent mitigation strategies in close partnership with the broader Control Management and GCSM teams

Qualification

Operational Risk ManagementProcess ImprovementData AnalysisProject ManagementInterpersonal SkillsPartner ManagementCommunication SkillsProblem-Solving MindsetAttention to Detail

Required

1-2 Years exposure to or experience with operational risk management (e.g., within Control Management, Risk and/or Internal Audit function). Understanding of critical operational risk management lifecycle activities

Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from BU/tech counterparts

Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required

Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability

Strong internal partner management skills with proven ability to influence & negotiate

Strategic, analytical, problem-solving mindset with an ability to analyze data, identify trends, and evaluate risk scenarios effectively to make decisions or drive to fast resolution

Proven experience in process improvement, operational excellence, or related field

Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards