Apply on Employer Site

OpenLoop · 1 day ago

Patient Queue Specialist

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

OpenLoop is a tele-health support solutions company that aims to streamline care delivery for virtual patient support. They are seeking a Patient Queue Specialist responsible for monitoring and improving patient support contact center performance to enhance efficiency and patient satisfaction.

Health CareIT InfrastructureMedicalService IndustryTelehealth

Responsibilities

Proactively monitor patient and provider support queues and supporting reports to identify delays and inefficiencies in real time

Engage with and guide BPO partners to resolve performance gaps to ensure SLA/KPI adherence and meet targets within a contact center environment

Investigate root causes of workflow disruptions and develop rapid solutions

Analyze and document end-to-end workflows for patient journeys, provider interactions, and contact center operational processes

Develop and maintain process maps, identifying opportunities for automation and optimization of processes and workflows

Collaborate with cross-functional teams (operations, implementation, product, engineering, and customer success) to implement data-driven process improvements that align with business objectives

Present findings and recommendations to leadership, supporting strategic decision-making with data-backed insights

Other duties as assigned

Qualification

Process analysisData analysisWorkflow optimizationQueue monitoringExperience in healthcareTicketingCRM platformsAnalytical skillsProcess mapping toolsProblem-solving skillsCommunication skills

Required

1-3+ years of experience in process analysis, process improvement, or business operations - preferably in digital health, healthcare operations, or telehealth

Proficiency in data analysis to track workflow performance and identify trends

Excellent problem-solving, analytical, and communication skills

Preferred

Experience with AI-driven process automation

Familiarity with queue monitoring, workflow optimization, and patient experience enhancement

Experience working in healthcare, telehealth, or virtual care

Experience with Ticketing and CRM platforms

Experience with process mapping tools (e.g., Visio, Lucidchart, Miro, or BPMN Software)

Benefits

Medical, Dental, and Vision plans

Flexible Spending/Health Savings Accounts

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and more

Company

OpenLoop

OpenLoop is the nation’s top white-label digital health infrastructure provider, powering virtual care delivery for healthcare organizations, employers, retailers, and consumer brands.

Founded in 2020

Des Moines, Iowa, USA

201-500 employees