SpringPoint Technologies ยท 1 day ago
Technical Support Engineer
Tulsa, OK
Full-time
Onsite
Mid Level
$70K/yr - $80K/yr
3+ years expSpringPoint Technologies is seeking a Tier 3 Support Technician to provide advanced technical support and manage company-issued mobile technology. This role involves overseeing enterprise mobility and endpoint administration while resolving complex technical issues for both on-site and remote employees.
Cloud ManagementConsultingIT ManagementNetwork SecurityStaffing Agency
Hiring Manager
Hattie C.
Responsibilities
Oversee the full lifecycle of corporate mobile and endpoint devices across multiple platforms, including provisioning, configuration, tracking, updates, and secure retirement
Prepare and deploy devices and applications for new and existing employees
Enforce endpoint security standards such as encryption, access controls, policy enforcement, and remote device actions
Manage application availability, updates, and compliance through controlled distribution
Act as the primary administrator for enterprise mobility and device management tools (e.g., cloud-based endpoint management platforms)
Monitor and ensure compliance with internal standards and regulatory requirements
Resolve complex and escalated technical issues submitted through ticketing systems, phone, and email
Troubleshoot advanced workstation, mobile device, printer, email, network connectivity, and collaboration tool issues
Administer users and devices within directory services
Provide clear, professional guidance to users while setting appropriate resolution expectations
Document solutions and processes; collaborate with engineers and escalate when required
Identify root causes and proactively address recurring or high-impact issues
Qualification
Required
3+ years of progressive technical support and/or endpoint management experience
OR
2+ years of experience combined with relevant certifications (A+, Network+, Security+) or a degree in IT, IS, CS, or Cybersecurity
High school diploma or equivalent
Preferred
Hands-on experience with enterprise mobility or endpoint management platforms (Intune or similar)
Strong working knowledge of iOS, Android, and Windows environments
Understanding of networking fundamentals and endpoint security practices
Experience working in ticket-based support environments
Excellent verbal and written communication skills
Benefits
Medical, dental, and vision coverage
Life and disability insurance options
Optional pet insurance
Company
SpringPoint Technologies
SpringPoint Technologies speclizes in vendor managemnet, cloud, backup, data recovery, network security and IT management services.
51-200 employees
H1B Sponsorship
SpringPoint Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase