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CVS Health · 2 days ago

Senior Representative, Billing

FL - Orlando

Full-time

Hybrid

Mid, Senior Level

$18.50/hr - $31.72/hr

1+ years exp

CVS Health is the nation’s leading health solutions company, reaching millions of Americans through local presence and digital channels. The role of Senior Representative, Billing involves handling insurance follow-ups and ensuring timely account payments while providing excellent customer service to patients and healthcare professionals.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing

Follow-up on unpaid, recouped payments, and underpaid claims

Resolve issues with nonpayment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors

Maintain supporting chronological notes that detail action taken to resolve outstanding account balances

Maintain patient demographic information and data collection systems

Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems

Contact patients and Physician’s offices as well as insurance companies as needed in order to expedite claims processing

Qualification

Healthcare Insurance experienceMicrosoft ExcelInsurance billing experienceCustomer service skillsHealthcare reimbursement systemAnalytical skillsProfessional communicationAttention to detailTeamwork

Required

1+ years of Healthcare Insurance related experience

Experience using Microsoft Office products' specifically Excel, Outlook, and Word

Must be able to commute to the Orlando, FL office

Verifiable High School Diploma or GED required

Preferred

Insurance billing or collections experience

Customer service in a healthcare environment

Experience working in a healthcare reimbursement system

Effective customer service skills and experience that shows ability to work in a team environment

Attention to detail

Ability to utilize analytical skills

Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail

Ability to communicate with clientele in a professional manner; both verbally and written

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility