Ziegler Caterpillar · 1 day ago
Technical Support Representative
Bloomington, MN
Full-time
Onsite
Entry, Mid Level
$26.32/hr - $31.57/hr
2+ years expZiegler CAT is a family-owned CAT dealer with a long history and a commitment to customer success. They are seeking a Technical Support Representative to install, configure, and provide technical support for desktop and laptop computers, software, and related systems.
ConstructionIndustrial ManufacturingMachinery ManufacturingService Industry
Responsibilities
Image, configure, install, and support Ziegler desktop & laptop computers, software, and printers
Respond to hardware, software, and authority requests following Ziegler's procedures
Troubleshoot and resolve computer, server, and network connectivity problems
Respond to support tickets, software and hardware requests per Ziegler’s ticketing and request systems
Maintain compliance of licensed software
Provide Backup & recovery of systems and data
Maintain security of computer and network systems
Provide remote office support via telephone or travel to other Ziegler branches
Qualification
Required
2 year degree in related field required; 4 year degree preferred
2+ years in a corporate technical support position is strongly preferred
Technical knowledge of hardware, software and network systems
Ability to troubleshoot and repair hardware and software on desktop and laptop computers
Knowledge of Microsoft Office Suite
Excellent customer service and communication skills
Clean driving record
Personal Attributes: Attention to Detail, Commitment/Dependability, Creative Thinking, Efficiency, Problem Solving
Preferred
Experience with the following preferred: Microsoft Windows client & server, Active Directory, LANDesk, WiFi, Mobile Internet Service (Verizon, AT&T, etc.), Cisco Anyconnect VPN, McAfee Antivirus
Benefits
Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
Company
Ziegler Caterpillar
Ziegler CAT is one of the largest and most successful Cat® dealers in the U.S., representing the full line of industry-leading Cat equipment, generators, and truck engines in Minnesota and Iowa.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Minneapolis / St. Paul Business Journal
2023-09-19
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