Adobe · 1 day ago
Principal Customer Success Manager
New York
Full-time
Onsite
Lead/Staff
$172K/yr - $290K/yr
10+ years expAdobe is a company focused on changing the world through digital experiences. They are hiring a Principal Customer Success Manager to build strong partnerships with customers, drive the adoption of solutions, and ensure customers realize value from their investments.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Be accountable for Customer’s overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction
Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap
Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals
Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process
Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies
Serve as the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer’s success
Qualification
Required
Bachelor's Degree and/or relevant work experience
10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.)
Passion for driving customer success and measurable outcomes
Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
Exceptional interpersonal, presentation, and communication skills, both verbal and written
Ability to prioritize, multi-task, and perform under pressure
Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships
Existing knowledge of software in digital marketing and/or digital media space
Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions, presentations, meetings, and workshops
Flexibility to travel (approx. 20%)
Benefits
Long-term incentives in the form of a new hire equity award
Annual Incentive Plan (AIP)
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-03
2026-01-03
Company data provided by crunchbase