MacAllister Machinery Co., Inc. ยท 2 days ago
Help Desk Applications & Operations Support
Indianapolis, IN
Full-time
Onsite
Mid, Senior Level
5+ years expMacAllister Machinery Co., Inc. is seeking a Help Desk Applications & Operations Support professional to provide employee support for technical inquiries. The role involves troubleshooting and resolving technical issues related to software and hardware, assisting with iSeries support, and working with the Operations team on security initiatives.
Manufacturing
Responsibilities
Provide technical support via phone calls (call center), email, or in-person for any information technology issues and problems
Serve as the Help Desk point of contact for BI support
Special projects as assigned which could including projects such as Fleet management connectivity & CAT-related projects / relationship
Security initiatives
ISeries supports Back up IT Systems Manager as needed
Assist with support for Caterpillar-related issues Resolve user and printer issues
Diagnose and resolve technical problems with Laptops/Desktops, software, printers, mobile devices and Local Area Networks (LAN) and Wide Area Networks (WAN)
Ensure all documentation including Help Desk Knowledge articles are updated timely and accurate
Modify configurations, utilities, software default settings, etc. for the local workstation
Configure and setup new/refurbished laptops/Desktops, mobile devices, and printers. This includes tracking computers
Participate in the on-call support rotation to provide IT support after normal office hours
Identify and document issues and requirements to resolve business issues
Provide in-person support to various branches as requested
Qualification
Required
Associate degree in business related field (Computer Science, Application Development, or Computer Programming) or equivalent years of experience
5 years or more of experience in Information Technology field
Valid driver's license
Preferred
Bachelor's degree in business related field (Computer Science, Application Development, or Computer Programming) or equivalent years of experience
7 years or more of experience in Information Technology field
Company
MacAllister Machinery Co., Inc.
MacAllister Machinery Co. Inc. is a Caterpillar dealership supply and repair a wide range of high quality new, used, and rebuilt equipment.
1001-5000 employees
H1B Sponsorship
MacAllister Machinery Co., Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Angela Knowlton
Chief Accounting Officer and Treasurer
Heather Boyer
Human Resources Business Partner
Company data provided by crunchbase