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RTX · 3 days ago

Lead Technician

HWA32: US124-Everett (Commando), WA 11404 Commando Road , Everett, WA, 98204 USA

Full-time

Onsite

Senior Level, Lead/Staff

$66K/yr - $125K/yr

8+ years exp

Collins Aerospace, a RTX company, is a leader in technologically advanced solutions for the aerospace and defense industry. The Lead Technician will perform advanced service activities associated with installing, maintaining, troubleshooting, and servicing aircraft interior seating products, while providing technical leadership and support to lower-grade technicians and interfacing with engineering and customers to ensure product performance and satisfaction.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

Responsibilities

Provides advanced technical support to customers in resolving complex problems encountered during installation, operation, and maintenance of company products; independently consults with customers regarding pre- and post-installation issues, including detailed equipment interface requirements

Acts as a primary technical point of contact on assigned projects or sites; may lead or coordinate on-site activities for small teams of Field Support technicians

Reviews installation plans, drawings, and customer configurations to identify potential risks or conflicts prior to installation and recommends corrective actions

Troubleshoots, diagnoses, and resolves complex system, equipment, and interface issues during installations and in-service operations

Performs and oversees preventive maintenance, product modifications, service bulletins, and field changes to installed equipment as required

Leads or provides expert support for equipment and system acceptance testing following installation, including documentation of results and resolution of discrepancies

Uses applicable drawings, specifications, tooling, and test equipment to diagnose problems and verify corrective actions

Ensures all required technical, quality, and regulatory documentation is accurate, complete, and submitted in accordance with company and customer requirements; ensures systems and daily work plans (Velocity/CMES, WUCs) are maintained and reflect current status

Works closely with Engineering to identify and resolve design, installation, or performance issues; provides detailed field feedback, supports root cause analysis, and participates in field trials or product evaluations as required

Mentors and provides guidance to less experienced technicians, including best practices, troubleshooting techniques, and proper documentation standards

Supports extended domestic and international travel to customer sites as needed, including acting as a site lead or fill-in for other Field Support personnel

Qualification

Technical supportTroubleshootingInstallation planningTechnical documentationProblem-solvingTeam coordinationMentoringCommunication skills

Required

Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 8 years relevant experience

Preferred

Demonstrated ability to read, analyze, and interpret technical manuals, engineering drawings, professional journals, procedures, and governmental regulations; ability to write clear technical reports, business correspondence, and procedural documentation

Ability to effectively present technical information and recommendations to customers, engineering, quality, and management audiences

Strong problem-solving skills with the ability to define complex issues, collect and analyze data, establish facts, and draw sound conclusions; ability to interpret a wide variety of technical instructions in mathematical, schematic, and diagrammatic form

Proven ability to work independently with minimal supervision while managing multiple priorities in a dynamic field environment

While performing the duties of this job, the associate is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear

Ability to lift and/or move up to 25 pounds

While performing the duties of this job, the associate may be exposed to wet and/or humid conditions and outside weather conditions

Benefits

Medical, dental, and vision insurance.

Three weeks of vacation for newly hired employees.

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.

Tuition reimbursement program.

Student Loan Repayment Program.

Life insurance and disability coverage.

Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.

Birth, adoption, parental leave benefits.

Ovia Health, fertility, and family planning.

Adoption Assistance.

Autism Benefit.

Employee Assistance Plan, including up to 10 free counseling sessions.

Healthy You Incentives, wellness rewards program.

Doctor on Demand, virtual doctor visits.

Bright Horizons, child and elder care services.

Teladoc Medical Experts, second opinion program.

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922

Arlington, Virginia, USA

10001+ employees