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Wiz · 4 days ago

Associate Technical Account Manager (East)

United States

Full-time

Remote

Entry Level

$94K/yr - $104K/yr

1+ years exp

Wiz is a fast-growing startup reinventing cloud security and empowering businesses to thrive in the cloud. As an Associate Technical Account Manager, you will support customers in their Wiz adoption journey, focusing on both reactive engagement and proactive strategies to enhance customer satisfaction and retention.

Cloud SecurityCyber SecurityEnterprise SoftwareSecurity

No H1B

Responsibilities

Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence

Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform

Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)

Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction

Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently

Advocate for customer needs cross-functionally (i.e.. Product Management and Support)

Offer insights regarding the availability of new features in Wiz

Facilitate escalations for more complex or technically challenging issues

Collaborate with Wiz Sales and Renewal teams to secure contract renewals

Assist in identifying opportunities for expanding Wiz usage across the customer’s organization

Qualification

Cloud services knowledgeTechnical customer supportProblem-solving skillsContainer technologiesCommunication skillsWillingness to learnTechnical escalation handlingInterpersonal skillsTeam collaboration

Required

1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)

A willingness to learn both cloud and cyber security technologies

Understanding of cloud services, architectures, and security best practices

Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them

Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution

Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization

B.S. in Computer Science, Engineering, or similar field, or equivalent experience