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First Financial Bank · 1 day ago

Commercial Implementation Specialist II

OH - Cincinnati - Pictoria Dr

Full-time

Onsite

Mid Level

3+ years exp

First Financial Bank is seeking a Commercial Implementation Specialist II to join their team. The role involves implementing and maintaining various Treasury Management products, providing support to sales staff, and ensuring accurate documentation and operations of business services. Responsibilities include handling escalated issues, preparing reports, and participating in special projects as needed.

BankingCreditDebit CardsFinanceFinancial ServicesLending

Responsibilities

Performs complex tasks to support the Commercial Implementation group

Responsible for new implementation request and a backup to maintenance requests

Medium to high skill set; May be called upon to mentor a new Associate

Handles escalated issues and Resolution needs

Determines Level 3 Escalation, if necessary

Ability to multitask

May be a backup to a Commercial Operations Specialist III

Provides telephone and email support for stated business products to Sales Staff and Branch Employees

Works to ensure consistent and accurate implementation of business services, systems and products

Implementation to include document fulfillment (client facing documentation including, but not limited to signature documents, various agreements, and online banking setups)

Ensures that all customer paperwork is accurately transmitted to core operating system and that standard operating procedures are followed including providing quality reviews for other Commercial Implementation Specialists’ implementations and Sales Support staff’s documentation submissions

Admin Duties (i.e. reporting, escalation of issues)

Level 2 Issue research and resolution

Oversees the daily operations of stated business products, includes manuals, fees, etc. to staff as needed

Responsible for composing and providing documentation, forms, and manuals to business clients and sales staff as needed

Responsible for the setup, documentation, and monitoring of Commercial Sweep Accounts and Commercial Web Pay

Monitors overall product for maximum efficiency and effectiveness

Participates in problem solving to help address unique customer situations

Prepares a variety of reports; maintains logs, lists, and records; and maintains customer contact data and information

Balancing & reconciliation of accounts

May be asked to participate in special projects (i.e. conversion, release, disaster recovery, system upgrades)

Participates in acquisitions conversions or de-conversions as assigned

Other duties as assigned