Professional Healthcare Resources ยท 1 day ago
Information Technology Support Specialist
Annandale, VA
Contract
Onsite
Entry, Mid LevelProfessional Healthcare Resources is seeking a skilled and customer-focused Helpdesk Administrator to manage and support day-to-day IT helpdesk operations. This role is critical in ensuring reliable technology services for end users by providing timely, professional, and effective technical support, while also requiring travel within the DC metro area for on-site assistance.
Health Care
Hiring Manager
Josie Sabbouh
Responsibilities
Serve as the primary point of contact for IT support requests via phone, email, ticketing system, and in person
Manage daily helpdesk operations, including ticket intake, prioritization, assignment, and resolution
Provide timely technical support to end users while maintaining a high level of customer service
Follow established IT policies, procedures, and service-level agreements (SLAs)
Install, configure, maintain, and troubleshoot Windows operating systems (Windows 10/11)
Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices
Perform workstation setups, upgrades, patches, and replacements as needed
Support Office 365 applications including Outlook, Teams, OneDrive, SharePoint, and Word/Excel
Assist with user account setup, password resets, mailbox issues, and license management
Troubleshoot email, collaboration, and cloud-based file access issues
Troubleshoot basic networking issues including LAN/WAN connectivity, Wi-Fi access, VPN connections, and IP configuration
Work with network equipment such as switches, routers, and access points at a basic support level
Escalate advanced networking issues to senior IT staff or vendors when necessary
Install, configure, and troubleshoot network and local printers
Diagnose issues related to print queues, drivers, connectivity, and hardware failures
Support additional peripherals such as scanners, docking stations, monitors, and mobile devices
Document incidents, resolutions, and troubleshooting steps in the ticketing system
Maintain and update IT documentation, FAQs, and standard operating procedures
Identify recurring issues and recommend improvements to systems, processes, or user training
Travel to other office locations within the DC metro area to provide hands-on technical support
Coordinate on-site visits, equipment deployments, and system upgrades
Ensure consistent IT service delivery across multiple locations
Qualification
Required
Proven experience in a Helpdesk Administrator, Helpdesk Technician, or IT Support role
Strong working knowledge of Windows operating systems
Hands-on experience supporting Office 365 environments
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Experience troubleshooting printers, hardware, and peripherals
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Ability to work independently and collaboratively in a team environment
Valid driver's license and reliable personal vehicle
Willingness and ability to travel within the Washington, DC metro area
Ability to lift and move IT equipment as required (desktops, printers, monitors)
Preferred
IT certifications such as CompTIA A+, Network+, or Microsoft certifications
Experience with IT ticketing systems and remote support tools
Familiarity with Active Directory and basic user administration
Prior experience supporting multiple locations or field-based IT environments
Company
Professional Healthcare Resources
Professional Healthcare Resources is a family owned and operated home healthcare and hospice company
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-06-07Acquired
Leadership Team
Eileen DeCesare
Founder, CEO and President
Company data provided by crunchbase