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The College Board · 1 day ago

Associate Director, State Success Specialist

United States

Full-time

Remote

Lead/Staff, Director/Executive

$56K/yr - $95K/yr

3+ years exp

The College Board is a mission-driven, not-for-profit organization dedicated to excellence in education. The Associate Director, State Success Specialist will be responsible for driving customer success and training for state partners utilizing the SAT Suite of Assessments, ensuring statewide readiness and successful delivery for educators and administrators.

Education Management

Hiring Manager

Mehendi Das

Responsibilities

Develop and deliver training workshops, webinars, and resources (virtually and in-person) to district and school coordinators, ensuring consistent and clear understanding of assessment processes

Serve as a trusted advisor and success partner to the lead, assigned State Implementation Manger and state office of assessment leaders, helping them optimize implementation and resolve challenges

Establish feedback loops with stakeholders to measure training effectiveness and identify ongoing support needs

Track and analyze training outcomes, making data-driven improvements to future sessions

Lead onboarding and capacity-building efforts for new coordinators and staff across the states you are assigned to support

Conduct site visits (pre-admin, mid-admin, post-admin) for training, support, and test security auditing as needed

Serve as the primary liaison for the lead State Implementation Manger in assigned states and support district test coordinators, and school staff, ensuring timely communication, updates, and troubleshooting

Provide guidance as an SAT subject matter expert, helping customers navigate policy, technical, and process-related questions

Facilitate meetings and prepare clear documentation and trainings

Support customers and stakeholders with problem framing and solutioning from end to end

Escalate and manage issues in partnership with the lead State Implementation Manager

Contribute to refining implementation and training processes for the new digital SAT Suite of Assessments

Capture lessons learned and propose scalable improvements for future implementations

Collaborate with internal teams to improve support models, training approaches, and success management practices

Qualification

Training designDeliveryK-12 education experienceCustomer success managementMicrosoft OfficeSalesforceSmartsheetRelationship managementContinuous improvementCommunication skillsProblem-solving

Required

3–5 years of related experience in K-12 education, assessment, customer success, or educational technology

Strong background in training design and delivery with proven success leading workshops, webinars, and professional learning sessions

Demonstrated ability to build trusted relationships with educators, administrators, and customers

Excellent oral and written communication skills; able to explain complex processes clearly

Experience with tools such as Microsoft Office, Salesforce, and Smartsheet

Flexible, proactive, and able to balance multiple responsibilities in fast-moving environments

Willingness to travel 12–24 times per year

A passion for expanding educational and career opportunities and mission-driven work

Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively

Clear and concise communication skills, written and verbal

A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input

A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking

A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

Authorization to work in the United States

Benefits

Annual bonuses and opportunities for merit-based raises and promotions

A mission-driven workplace where your impact matters

A team that invests in your development and success

Company

The College Board

Glassdoor3.7

College Board is a not-for-profit organization that clears a path for all students to own their future through the Advanced Placement Program, the SAT, Official SAT Practice on Khan Academy, BigFuture, and more.

Founded in 1900

New York, NY, US

1001-5000 employees