Strategic Staffing Solutions · 1 day ago
SAP Consultant (CRMB/IS-U)
Tampa, FL
Contract
Onsite
Entry, Mid Level
2+ years expStrategic Staffing Solutions is seeking a Business System Solutions Specialist to support critical customer experience and billing systems. The role involves managing incidents, requests, and system enhancements while collaborating with business stakeholders and technology teams to ensure high-quality service delivery and continuous improvement.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Conduct incident and request assessment, prioritization, and coordination with business users and technology teams to drive timely resolution
Ensure ServiceNow incidents and requests are properly reviewed, updated, and closed
Support business partners during diagnosis and resolution processes
Participate in solution requirements gathering, UAT test strategy development, and testing execution
Develop and maintain documentation including process flows, interfaces, test plans, and test results
Build deep functional and system knowledge across assigned business areas and integrated modules
Support impact analysis for system upgrades and enhancements
Participate in solution roadmap discussions and delivery prioritization with business leadership
Partner with business users to improve process efficiency and operational outcomes
Develop understanding of regulatory requirements impacting business operations
Support master data models and data governance reporting
Qualification
Required
2+ years of direct experience supporting customer-service-related technology solutions
Project coordination or project management experience with requirements gathering
Project coordination or project management experience with UAT test case creation
Project coordination or project management experience with SDLC delivery (Agile & Waterfall)
Experience supporting fast-paced environments with multiple stakeholders and shifting priorities
Incident triage, request lifecycle management, and production support
Proficiency with Microsoft Office Suite
Strong communication, analytical, documentation, and organizational skills
Ability to work collaboratively in cross-functional teams
Required: Associate's Degree in Business Management or a related field
Preferred
Experience with SAP (CRMB/IS-U) in one or more of the following: Customer Service, Billing & Rates, Finance & Credit, Device Management
Experience with ServiceNow
Experience with Smartsheet
Experience with forecasting tools
Experience in utility or regulated environments
Preferred: Bachelor's Degree in Business Management or a related field
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
Company data provided by crunchbase