Sedgwick · 3 weeks ago
Service Center Representative
Seven Hills, OH
Full-time
Hybrid
Entry Level
$17/hr - $17/hr
1+ years expSedgwick is a leading claims management services company that values a caring culture and work-life balance. The Service Center Representative role involves providing excellent service to callers regarding claims, expediting the claims application process, and resolving issues efficiently.
BankingInsuranceRisk Management
Responsibilities
Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes
Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system
Assigns new claims to the appropriate claim handler
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
Attendance during scheduled work hours is required
Qualification
Required
High school diploma or GED required
One (1) year customer service experience or equivalent combination of education and experience required
Understanding of claims management
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Good interpersonal skills
Ability to multitask in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
Attendance during scheduled work hours is required
Credit security clearance, confirmed via a background credit check, is required for this position
Preferred
Inbound call center experience preferred
Benefits
Medical
Dental
Vision
401k and matching
PTO
Disability and life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase