This job has closed.

SPS · 1 day ago

Field Support Specialist - On Call

Irvine, California, United States

Full-time

Onsite

New Grad, Entry Level

$21/hr - $22/hr

0+ years exp

SPS North America is an award-winning employer offering outsourcing solutions across various sectors. The Field Support Specialist (On Call) provides critical coverage and operational support in multiple service lines, ensuring exceptional service and continuity for clients and employees.

ConsultingDocument ManagementHuman ResourcesOutsourcing

H1B Sponsor Likely

Responsibilities

Provides exceptional world class service to all clients (in all forms of communication)

Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures

Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments

Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality

Provide binding services such a GBC, Velo, Coil, and Wire Internal

Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper)

Performs duties of scanning and imaging documents and light copy/print reproduction services

Maintains the Office Services Center area in a neat and orderly fashion

Service and replenish the pantry, conference, kitchen, or meetings areas

Provides general and preventative office maintenance & repair duties

Oversees office equipment maintenance and safety tests

Breakroom organization, cleaning, and stocking

Meeting room and conference room set ups

Monitors level of office supplies on the floors while replenishing

Inventories office supplies and orders accordingly

Provides reception or concierge (front of office) coverage as needed

Welcome guests receive and catalog guest information, and orient new clients

Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email)

Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service

Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams

Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients

Answers and properly routes global calls

Logs visitors into the registration system

Provides light administrative support to staff as directed

Qualification

Customer serviceMS Office SuiteOrganizational skillsShipping/receiving knowledgeMulti-Functional Device (MFD) knowledgeVerbal communicationWritten communicationProblem-solvingTime management

Required

High School Diploma (or equivalent) required

Ability to work assigned work hours determined by manager

Excellent organizational and time management skills

Analytical abilities and aptitude in problem-solving

Superb written and verbal communication skills

Current knowledge or ability to learn computer-based systems required for functions of position

Required to maintain an overall professional appearance and attitude

Adhere to all policies and procedures required

Strong verbal and written communication skills

Excellent customer service skills

MS Office Suite experience with intermediate to expert competency

Ability to handle multiple tasks simultaneously

Good organizational skills

Working knowledge of MFD (Multi-Functional Device) equipment

Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions

Possesses ability to work independently and capable of completing projects

Proactively seeks out additional work during downtime

Builds professional relationships with customers and other teams

Maintains professionalism and composure when interacting with all employees

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance

Ability to walk bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery

Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness

Preferred

6+ months prior work experience preferred

Benefits

Medical

Dental

Vision

HCFSA

DCFSA

HSA

Commuter Transit and Parking

Supplemental Life Insurance

Accident Insurance

Critical Illness

Hospital Indemnity

Legal Program

Identify Theft Protection

Pet Discounts

Pet Insurance

Group Home and Auto Insurance

EAP

Short Term Disability

Life Insurance

Education Discounts

401k w/ matching

Entertainment Discounts

Paid Time Off

Company

SPS

Glassdoor3.0

SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.

Founded in 1980

Zürich, CH

5001-10000 employees

https://www.spsglobal.com

H1B Sponsorship

SPS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (1)

2020 (1)