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Edgewater Federal Solutions, Inc. · 1 day ago

Help Desk Technician

Washington, DC

Full-time

Onsite

Entry Level

$55K/yr - $60K/yr

2+ years exp

Edgewater Federal Solutions, Inc. is a privately held government contracting firm supporting the US Capitol Police. They are seeking a dedicated Help Desk Support Technician to provide technical support for various operating systems and software applications, ensuring minimal disruption to business operations.

Information ServicesInformation TechnologyProfessional Services

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The Help Desk Technician is the first line of support for users seeking assistance with hardware, software, and network-related issues

This role is responsible for providing timely and effective assistance to resolve user problems and ensure minimal disruption to business operations

Provide technical support for operating systems such as Window, iOS, Linux and various software applications

Assist users with installation, configuration, and troubleshooting of hardware and software

Provision and deploy new hardware for users

Maintain a high level of customer service for all support requests

Take ownership of user problems and be proactive when dealing with user issues

Qualification

TroubleshootingOperating SystemsCustomer ServiceCommunication SkillsTeam Player

Required

US Citizen and active Top Secret clearance

An associate's degree in the area of technology plus 2 years of experience or a high school diploma and 4 years of experience

Strong troubleshooting and problem-solving skills

Excellent written and verbal communication skills

Ability to work a regular schedule at the Washington DC locations

A team player with a customer-oriented approach

Benefits

Paid Time Off & Holiday Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability, Life Insurance, and AD&D

Flexible Spending Accounts

Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)

Tuition and Technical Training Reimbursement

Exercise Reimbursement

Employee Assistance Program

Collaborative and dynamic work environment

Company

Edgewater Federal Solutions, Inc.

Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees.

Founded in 2002

Ijamsville, Maryland, USA

501-1000 employees