Mail & Document Processor, Associate jobs in United States
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NJM Insurance Group · 3 days ago

Mail & Document Processor, Associate

NJM Insurance Group is seeking a Mail & Document Processor, Associate to manage incoming correspondence related to policies and claims. The role involves sorting mail, operating scanners, and ensuring data entry accuracy to maintain customer satisfaction.

InsuranceManufacturingTransportation

Responsibilities

Ability to sort all incoming mail (both physical and electronic) accurately and identify documents according to pre-established business rules within a designated timeframe
Ability to operate department scan equipment to produce high-quality images and understand how to adjust scanned images using NJM’s capture software (i.e., rotating, deleting, splitting, and moving pages)
Ability to complete document classification and data entry requirements based on department procedures and business rules
Ability to learn and work in a document capture software system
Assist the department in meeting their defined Service Level Agreements (SLA’s)
Stays current with departmental procedures and schedules
Demonstrate adaptability and flexibility
Consistently maintains a high level of confidentiality
Performs other tasks as assigned

Qualification

Data entryDocument capture softwareMicrosoft Office ProductsOrganizational skillsCommunication skillsAttention to detailTeamworkSelf-motivated

Required

Strong clerical / data entry skills
Strong organizational skills
Strong communication skills
Strong attention to detail and accuracy
Effective verbal and written communication skills
Demonstrates an understanding of the importance of teamwork
Self-motivated and has demonstrated initiative
Knowledge of Microsoft Office Products
Knowledge of document capture software; OnBase knowledge is a plus
High school diploma or GED

Preferred

Some physical effort (handling light materials and boxes up to 30 lbs.)

Benefits

401(k) with employer match up to 8% and additional service-based contributions
Health, Dental, and Vision insurance
Life and Disability coverage
Generous PTO
Paid Sick Leave
Paid parental leave in addition to state-mandated leave
Discretionary bonuses

Company

NJM Insurance Group

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NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers.

Funding

Current Stage
Late Stage

Leadership Team

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Chris Malone
SVP, CFO & Treasurer
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Carol Voorhees
Senior Vice President & Chief Information Officer
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Company data provided by crunchbase