Howard-Sloan Search · 1 week ago
Application Support Analyst | Prestigious Credit Union
Neenah, WI
Full-time
Onsite
Mid Level
$70K/yr - $90K/yr
3+ years expHoward-Sloan Search is seeking an Application Support Analyst for a prestigious credit union. In this role, you will ensure business applications run smoothly by managing and enhancing server-based applications, specifically focusing on the document management and workflow system OnBase/Nautilus.
Financial ServicesLegalProfessional ServicesRecruiting
No H1B
U.S. Citizen OnlyHiring Manager
Claudia Frankenberg
Responsibilities
Serve as the technical subject matter expert for our Document Management and Workflow system, staying current on updates and enhancements
Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience
Install, upgrade, and configure applications to meet business and IT support needs
Support disaster recovery planning and ensure systems are available and secure during critical operations
Coordinate and facilitate change management processes with IT teams and business stakeholders
Create and maintain technical documentation for use in support and training
Work with IT leadership to configure application settings and integrations
Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards
Assist with general IT support, including helping employees and members with online banking and other system-related inquiries
Qualification
Required
Must be a US Citizen or Green Card Holder and live in Metro Neenah, WI area
Associate's degree in information systems or related field required
3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues
Experience implementing, integrating, and supporting secure, high-availability applications
Experience working with business users, vendors, and IT teams to deliver technology solutions
Working knowledge of applications and systems used in financial services
Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software
Familiarity with networking concepts, virtualization, web services, and automation tools
Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments
Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed
Preferred
Bachelor's degree in IT or related field preferred
OnBase/Nautilus experience highly preferred
Working knowledge of applications and systems used in financial services; OnBase/Nautilus experience preferred
Benefits
Full benefit package including pension at 11%
Company
Howard-Sloan Search
Howard-Sloan Search is a recruiting company that provides legal, compliance, financial, legal support, and technology services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mitchell Berger
Chief Executive Officer
Desiree Greene
Chief Operating Officer
Company data provided by crunchbase