Apply on Employer Site

Clerri · 1 day ago

Customer Success Manager. Enterprise

Chesterbrook, PA

Full-time

Hybrid

Mid, Senior Level

$125K/yr - $188K/yr

5+ years exp

Clerri is a leading Care Membership Platform for dental practices, dedicated to improving access to care and helping practices thrive. As an Enterprise Customer Success Manager, you will drive membership plan adoption and office expansion through strategic relationships with Dental Service Organizations, ensuring the optimal utilization of Clerri's products and services.

DentalInformation TechnologySoftware

No H1B

Responsibilities

Cultivate trusted relationships with DSO clients, ensuring satisfaction, advocacy and long-term growth

Build and execute strategic success plans aligned to client and company objectives

Engage consistently with DSO executive leadership to deepen alignment and strengthen partnerships

Lead the adoption process for new DSO clients, ensuring seamless onboarding, measurable outcomes and early value realization

Serve as a subject matter expert, guiding clients on best practices to maximize the value of our offerings

Identify and close expansion and upsell opportunities, unlocking additional value and revenue growth

Conduct Corporate Business Reviews with DSO executives, aligning programs to deliver measurable growth, operational efficiency, and long-term partnership impact

Implement proactive engagement and communication strategies to sustain high satisfaction and minimize churn

Define and track metrics, processes, and best practices that optimize client value and overall experience

Act as the primary point of escalation, managing and resolving critical situations with urgency and care

Collaborate cross-functionally to enhance offerings and uncover new opportunities for client success

Qualification

Customer Success ManagementSaaS ExperienceClient ManagementStrategic Relationship BuildingSalesforceChurnZeroMEDDICCMultitaskingCommunication SkillsOrganizational Abilities