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Murphy Tractor & Equipment Co., Inc. · 2 days ago

Branch Administrative Assistant

Waterloo, IA

Full-time

Onsite

Entry Level

3+ years exp

Murphy Tractor & Equipment Co., Inc is seeking a Branch Administrative Assistant responsible for managing administrative tasks and customer accounts. This role includes answering phone calls, processing payments, assisting with payroll, and organizing events.

Consumer GoodsManufacturingReal Estate

Work & Life Balance

Responsibilities

Operate multi-line telephone (Cisco IP Telephone System) by answering, screening or forwarding calls, providing information, taking messages or scheduling appointments

Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations

Keep a current record of staff members’ vicinity and availability and communicate to employees and appropriate guests

Sort, open and deliver mail

Prepare daily bank deposits of customer receipts and take the deposits to the bank

Submit Branch’s monthly sales and product support meetings reports to corporate office

Update and install service software from MTEC vendors

Research and submit feedback on Aging Report to Branch Manager

Assist with inventory weekly by printing reports and resolving any discrepancies

Assist Sales department with sales paperwork, setting up rental contracts in internal business system (Equip), billing customers, and updating call frequency in internal system

Order office supplies

Assist employees in filling out and submitting Expense Reports

Assist Service Department with recording fuel purchases for service trucks

Assist Corporate to get vehicles registered and renewed each year

Assist with organizing customer and employee events such as retirement parties, open houses, etc

Schedule travel for employees such as booking airline flights and hotels

Manage MTEC customer accounts

Convert MTEC customer accounts to PowerPlan

Generate monthly customer account reports for Branch Manager

Follow-up with customers on past due invoices and provide additional information as requested

Partner with corporate John Deere Credit and provide customer support for receivable accounts

Provide a weekly update of restricted PowerPlan customer accounts and support restricted customers to reconcile accounts and resolve issues

Receive customer payments and promptly post them to the proper accounts

Manage and reconcile petty cash checking account and submitting a report to the corporate MTEC office

Request W9, sales tax exempt form 13, etc. from new vendors and customers

Code and send invoices to Corporate

Assist with other duties assigned and directed by corporate management within the frame work of Murphy Tractor and Equipment Company, Inc.’s objectives

Qualification

Microsoft OfficeOffice machinesCustomer account managementInterpersonal skillsEffective communicationOrganizational skillsTime managementAttention to detail

Required

High school diploma or GED required

Strong knowledge of Microsoft Office and Internet

Strong knowledge of office machines, including copier, fax, scanner, and printer

Able to communicate effectively as appropriate for the needs of customers or coworkers

Ability to meet commitments and deadlines

Able to process work with accuracy

Ability to organize and prioritize numerous tasks and complete them under time constraints

Stays focused under pressure

Complete required documentation and reports in a timely manner

Able to drive company vehicles with standard operator's license

Ability to maintain a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties

Ability to interact professionally with other employees, customers and vendors

Ability to use interpersonal skills necessary in order to communicate and follow instructions effectively with a diverse group of customers, employees and vendors and to provide information with ordinary courtesy and tact

Ability to use interpersonal skills necessary in order to communicate by e-mail and telephone to provide information with ordinary courtesy and tact

Demonstrates openness to new procedures, technology and structure

Employee must be able to do occasional lifting of up to 30 lbs

Employee must be able to stand for an extensive amount of time

Employee must be able to stoop, bend and/or twist to perform job tasks and regularly retrieve and replace objects from shelves of three to six feet high