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NBCUniversal · 2 days ago

Assistant, HR Service Center

Universal City, CA

Full-time

Hybrid

New Grad, Entry Level

$45K/yr - $55K/yr

NBCUniversal is one of the world's leading media and entertainment companies. The HRC Assistant plays a vital role in delivering a seamless employee experience by serving as the first point of contact for HR inquiries and supporting the HRConnection team in various operational tasks.

BroadcastingMedia and EntertainmentNews

Responsibilities

Respond to inquiries with accuracy, empathy, and professionalism on topics such as benefits, payroll, compensation, and policies

Analyze issues, identify root causes, and propose effective solutions that make employees feel supported and valued

Listen actively, understand needs, and make every interaction easy and reassuring

Partner closely with HR business partners by sharing knowledge, best practices, and guiding them to the right resources to help them make well-informed decisions

Adapt guidance to reflect variations in policy and process implementation across NBCUniversal businesses

Identify opportunities to streamline processes and share creative solutions

Take ownership of your growth by engaging in learning opportunities and expanding HR expertise

Qualification

HRIS systemsMicrosoft Office SuiteZendeskBachelor’s degreeCustomer service orientationPublic speakingCommunication skillsAttention to detailContinuous learning mindset

Required

Bachelor's degree or equivalent work experience

Experience with HRIS systems (e.g., SAP, Workday)

Proficiency in Microsoft Office Suite

Commitment to confidentiality and integrity in managing employee information

High attention to detail and accuracy in handling sensitive employee data

Excellent verbal and written communication skills for diverse audiences

Willingness to work variable schedules and overtime with short notice

Preferred

Continuous learning mindset and interest in expanding HR knowledge

Familiarity with case management tools (e.g., Zendesk)

Confidence in public speaking and presenting updates during HR meetings or calls

Exceptional customer service orientation with a focus on delivering empathetic, professional, and solution-focused support

Ability to maintain a positive, professional attitude in all situations

Benefits

Medical, dental and vision insurance

401(k)

Paid leave

Tuition reimbursement

A variety of other discounts and perks

Company

NBCUniversal

Glassdoor4.0

NBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast.

Founded in 1912