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Fleet Data Centers · 1 week ago

Product Operations Analyst

Denver, CO

Contract

Hybrid

Mid Level

$60K/yr - $90K/yr

3+ years exp

Fleet Data Centers designs and operates mega-scale data center campuses, providing flexibility and predictability for customer demand. The Product Operations Analyst will support the operationalization of data center products, translating customer needs into product standards and processes while collaborating across various business functions.

Data CenterData ManagementIT Infrastructure

Responsibilities

Map, analyze, and optimize end-to-end operational workflows related to the product, from marketing and sales inquiry to provisioning and steady state operations

Coordinate documentation and reporting for lease commitment registers by managing stakeholder inputs, ensuring contractual obligations are accurately tracked

Support the definition and maintenance of standardized data center product offerings

Develop and maintain internal knowledge bases, playbooks, and training materials focusing on product specifications, configurations, and market positioning

Translate customer requirements into internal product, design, and operational specifications

Identify gaps and requirements for new tools or integrations within systems platform to improve operational efficiency, data integrity, and customer service

Develop and maintain dashboards, reporting, and analytics to measure product performance, timelines, and operational Key Performance Indicators (KPIs)

Provide organization with actionable insights derived from operational data, customer feedback, and usage patterns to inform product roadmap prioritization

Support launch readiness for new data center sites, assets, or customer deployments

Support customer-facing engagements with product positioning, technical specifications, and associated collateral

Qualification

Product operationsData analysisCRM systemsReporting toolsBusiness analysisData center experienceProject managementAnalytical acumenStart-up experienceMicrosoft OfficeCommunication skills

Required

Bachelor's Degree in Business, Engineering, Finance, or a related field

3+ years of experience in product operations or management, business analysis or a related role

2+ years of experience working in the data center industry

3+ years of experience in data analysis, reporting and visualization tools

3+ years of experience working with CRM, ERP, and provisioning/ticketing systems

3+ years of experience with Microsoft Office

Preferred

Experience in a start-up and/or rapidly scaling company a plus

Exposure to hyperscale customers

Project or program management experience

Excellent analytical acumen with proven ability to translate complex data into clear, actionable recommendations and decisions, assess risk, and proactively recognize opportunities for organizational improvement

Exceptional written and verbal communication skills